01245nam0 22003373i 450 CFI053352920231121125454.0883860871720141021d2000 ||||0itac50 baitaitz01i xxxe z01nServire qualitàValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry2. edMilanoMcGraw-Hill libri Italia2000IX, 252 p.24 cm.Delivering quality service. -MIL0054257MILV03904714051Controllo di qualitaFIRRMLC110518I658.56220Zeithaml, Valarie A.MILV039047070105265Parasuraman, A.MILV03904907040226Berry, Leonard L.MILV03905007040225ITIT-0120141021IT-FR0099 Biblioteca Area IngegneristicaFR0099 CFI0533529Biblioteca Area Ingegneristica 54DMS 658.5 ZEI 54VM 0000123135 VM barcode:ING678M. - Inventario:678m. - Fondo:CONVMA 2003020620121204 54Delivering quality service14051UNICAS