01246nam0 22002893i 450 SUN008847620120404112420.54806-8483-256-920120404d1997 |0itac50 baitaIT|||| |||||ˆThe ‰service profit chainhow leading companies link profit and growrh to loyalty, satisfaction, and valueJames L. Heskett, W. Earl Sasser jr., Leonard A. SchlesingerNew York [etc.]The Free press1997XVII, 301 p.ill.24 cm.Aziende di serviziMarketingFISUNC001571USNew YorkSUNL000011Heskett, James L.SUNV071774107393Sasser, W. Earljr.SUNV072493108399Schlesinger, Leonard A.SUNV072494105364FreeSUNV001222650ITSOL20181109RICASUN0088476UFFICIO DI BIBLIOTECA DEL DIPARTIMENTO DI ECONOMIA03 PREST IIAg77 03 30022 UFFICIO DI BIBLIOTECA DEL DIPARTIMENTO DI ECONOMIAIT-CE010630022PREST IIAg77paService profit chain1419065UNICAMPANIA