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Record Nr. |
UNINA9910463442403321 |
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Autore |
Alvarez-Galvan Jose-Luis |
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Titolo |
Outsourcing and service work in the new economy [[electronic resource] ] : the case of call centres in Mexico City / / by Jose-Luis Alvarez- Galvan |
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Pubbl/distr/stampa |
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Newcastle upon Tyne, : Cambridge Scholars Publishing, 2012 |
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ISBN |
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Descrizione fisica |
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1 online resource (212 p.) |
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Disciplina |
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Soggetti |
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Contracting out - Mexico - Mexico City |
Call centers - Mexico - Mexico City - Employees |
Call centers - Mexico - Mexico City - Personnel management |
Electronic books. |
Mexico City (Mexico) Commercial policy |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di contenuto |
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TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY |
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Sommario/riassunto |
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This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi... |
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