Business Process Management : Analysis, Modelling, Optimisation and Controlling of Processes / / Andreas Gadatsch

• Record Nr.: UNISA996546833803316
• Autore: Gadatsch Andreas
• Pubbl/distr/stampa: Wiesbaden, Germany : , : Springer Fachmedien Wiesbaden GmbH, , [2023]; ©2023
• ISBN: 9783658415846; 9783658415839
• Edizione: [First edition.]
• Descrizione fisica: 1 online resource (233 pages)
• Disciplina: 658.4038
• Soggetti: Business - Data processing - Management; Management information systems; Workflow - Management
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Nota di bibliografia: Includes bibliographical references.
• Nota di contenuto: Intro -- Preface to the First Edition -- Contents -- List of Figures -- 1 Introduction to Business Process Management -- Abstract -- 1.1 Concept Clarification -- 1.2 Historical Development -- 1.3 Classification of Selected Topics and Methods -- 1.4 Processes -- 1.4.1 Characteristics -- 1.4.2 Process Definitions -- 1.4.3 Hierarchization of Processes -- 1.4.4 Categories of Processes -- 1.5 Workflows -- 1.5.1 Central Terms of Information Processing -- 1.5.2 Workflow Definitions -- 1.5.3 Delimitation Business Process and Workflow -- 1.5.4 Workflow Types -- 1.6 End-to-End Processes -- 1.7 Function Versus Process -- 1.8 Quick Test Process Management-Self-evaluation -- 1.9 Review Questions and Exercises -- 1.9.1 Questions -- 1.9.2 Exercise "End-to-End Process" -- References -- 2 Concepts of Process Management -- Abstract -- 2.1 Integrated Business Process and Workflow Management -- 2.2 Structural Elements -- 2.2.1 Perspectives of the Process Cube -- 2.2.2 Levels -- 2.2.3 Phases -- 2.2.4 Views -- 2.3 From Function to Process Thinking -- 2.4 Optimization Concepts -- 2.4.1 Business Reengineering -- 2.4.2 Business Process Process - Optimization -- 2.4.3 Example Case: Restructuring Spare Parts Procurement -- 2.4.4 Case Study: Process Optimization Accounts Receivable Processing -- ; 2.4.4.1 Initial Situation -- 2.4.4.2 Problem Solving -- 2.4.5 Example Case: Process Optimization of Order Processing IT Service -- 2.4.5.1 Initial Situation -- 2.4.5.2 Problem Solving -- 2.4.6 Case Study: Optimizing Applicant Management -- 2.4.6.1 Initial Situation -- 2.4.6.2 Problem Solving -- 2.5 Related Management Concepts -- 2.5.1 Process Performance Management -- 2.5.2 Lean Management -- 2.5.3 Kaizen/Continuous Improvement Process (CIP) -- 2.6 Reference Models -- 2.7 Exploratory Process Management -- 2.8 Review Questions and Exercises -- 2.8.1 Questions.; 2.8.2 Exercise "Process Cube" -- References -- 3 Organization and Introduction of Business Process Management -- Abstract -- 3.1 Process-Oriented Organizational Forms -- 3.1.1 Design Forms -- 3.1.2 Assessment -- 3.2 Roles and Actors -- 3.3 Project Organization for Process Management -- 3.3.1 Classical Forms of Project Organization -- 3.3.2 Agile Methods of Project Organization -- 3.3.2.1 Software Development as an Initiator of Agile Methods -- 3.3.2.2 Agile Project Organization in Process Management -- 3.4 Review Questions and Exercises -- 3.4.1 Questions -- 3.4.2 Exercise Process Organization -- References -- 4 Process Control -- Abstract -- 4.1 Development of a Process Strategy -- 4.2 Process Scorecard -- 4.3 Process Agreements -- 4.4 Process KPIs -- 4.5 Process Costing -- 4.6 Review Questions and Exercises -- 4.6.1 Questions -- 4.6.2 Exercises -- 4.6.2.1 Exercise Process Scorecard -- 4.6.2.2 Exercise Process Agreement -- References -- 5 Modeling and Analysis of Processes -- Abstract -- 5.1 Basic Questions of Modeling -- 5.1.1 Overview of Selected Modeling Concepts -- 5.1.2 Terminology and Metamodel as Construction Features of Modeling Languages -- 5.1.3 Process Modeling in Practice -- 5.1.4 Case Study "Family Doctor's Practice" -- 5.2 Business Model Canvas (BMC) -- 5.2.1 Notation -- 5.2.2 Modeling Example -- 5.2.3 Assessment -- 5.3 Process Map -- 5.3.1 Notation -- 5.3.2 Modeling Examples -- 5.3.3 Evaluation -- 5.4 Process Description -- 5.4.1 Notation -- 5.4.2 Modeling Examples -- 5.4.3 Evaluation -- 5.5 Tabular Process Modeling -- 5.5.1 Notation -- 5.5.2 Modeling Examples -- 5.5.3 Evaluation -- 5.6 Swimlane Diagram -- 5.6.1 Notation -- 5.6.2 Modeling Examples -- 5.6.3 Assessment -- 5.7 Event-Driven Process Chain (EPC) -- 5.7.1 Overview -- 5.7.2 Basic Notation (EPC) -- 5.7.2.1 Events and Functions -- 5.7.2.2 Basic Modeling Rules.; 5.7.2.3 Connectors -- 5.7.2.4 Special Modeling Aspects -- 5.7.2.5 Types of Linkage of EPK -- 5.7.2.6 Modeling Rules of the Elementary EPK Notation -- 5.7.2.7 Exercises for the Basic Notation -- 5.7.3 Extended Event-Driven Process Chain (eEPK) -- 5.7.3.1 Need for Extensions -- 5.7.3.2 eEPK notation -- 5.7.3.3 Modeling Examples -- 5.7.3.4 Evaluation of the eEPK -- 5.8 Business Process and Model Notation (BPMN) -- 5.8.1 Overview -- 5.8.2 Basic Notation -- 5.8.3 Activities -- 5.8.4 Pools and Lanes -- 5.8.5 Gateways -- 5.8.6 Data -- 5.8.7 Events -- 5.8.8 Modeling Examples -- 5.8.9 Assessment -- 5.9 Simulation of Processes -- 5.9.1 Goals of Process Simulation -- 5.9.2 Analysis Variables -- 5.9.3 Carrying Out a Simulation Study -- 5.10 Principles of Proper Modeling -- 5.11 Selected Modeling Methods Compared -- 5.12 Review Questions and Exercises -- 5.12.1 Questions -- 5.12.2 Exercise in Process Modeling "Treatment in the Hospital" -- 5.12.3 Exercise in Process Modeling "Apply for Business Trip" -- References -- 6 IT Support for Process Management -- Abstract -- 6.1 Tools for Modeling, Analyzing and Designing Processes (BPM-Tools) -- 6.1.1 Objectives and Concept -- 6.1.2 Selected Modeling Tools -- 6.2 Tools for the Control, Automation and Machine Analysis of Processes -- 6.2.1 Workflow Management Systems (WFMS) -- 6.2.2 Robotic ; Process Automation (RPA) -- 6.2.3 Process Mining -- 6.3 Tools for Professional Process Support -- 6.3.1 Standard Software Versus Individual Software -- 6.3.2 Enterprise Resource-Planning Systems (ERP Systems) -- 6.3.3 Economic Viability of Standard Software -- 6.4 Introduction Processes for Standard Software -- 6.4.1 Connection to Process Management -- 6.4.2 Big Bang -- 6.4.3 Roll-Out -- 6.4.4 Step-by-Step Function-Oriented Introduction -- 6.4.5 Step-by-Step Process-Oriented Introduction -- 6.4.6 Strategic Portfolio.; 6.4.7 Practical example SAP S/4 HANA -- 6.5 Effects of Current Technologies on Process Management -- 6.5.1 Digitalization -- 6.5.2 Big Data -- 6.5.3 Cloud Computing -- 6.5.4 Industry 4.0/Internet of Things -- 6.6 Review Questions and Exercises -- 6.6.1 Questions -- 6.6.2 Case Study -- References.