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1. |
Record Nr. |
UNINA9910146406003321 |
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Autore |
Tillmann George |
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Titolo |
The business-oriented CIO [[electronic resource] ] : a guide to market-driven management / / George Tillman |
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Pubbl/distr/stampa |
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Hoboken, N.J., : John Wiley & Sons, c2008 |
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ISBN |
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0-470-42851-1 |
1-282-11264-3 |
9786612112645 |
0-470-37773-9 |
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Descrizione fisica |
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1 online resource (275 p.) |
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Disciplina |
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Soggetti |
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Chief information officers |
Information technology - Management |
Business planning |
Information technology - Economic aspects |
Consumer satisfaction - Economic aspects |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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THE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; NOTES; Chapter 2: IT Governance; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 3: IT Strategy and Planning; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTE; Chapter 4: Portfolio Management; THE PROBLEM |
THE IT SOLUTIONWHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part II: LEARNING FROM |
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THE BEST; Chapter 5: Customer Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 6: Market Intelligence; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; Chapter 7: Service-Offering Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 8: Performance Management |
THE PROBLEMTHE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 10: In Search of Customer Service; DO WHAT I SAY, NOT WHAT I DO; A NEW LOOK AT SERVICE; SERVICE ECONOMY VERSUS SERVICE MENTALITY; DO YOU WANT COURTESY WITH THAT?; REFERENCES; NOTES; Chapter 11: Local Heroes; ACHIEVING MARKET-DRIVEN MANAGEMENT; FIRST STEPS FIRST; A FINAL THOUGHT; REFERENCES; NOTES |
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Sommario/riassunto |
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The Business-Oriented CIO: A Guide to Market-Driven Management introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner. |
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2. |
Record Nr. |
UNISA996466012303316 |
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Titolo |
Advances in Web Mining and Web Usage Analysis [[electronic resource] ] : 7th International Workshop on Knowledge Discovery on the Web, WEBKDD 2005, Chicago, IL, USA, August 21, 2005, Revised Papers / / edited by Olfa Nasraoui, Osmar Zaiane, Myra Spiliopoulou, Manshad Mobasher, Brij Masand, Philip Yu |
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Pubbl/distr/stampa |
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Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2006 |
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ISBN |
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Edizione |
[1st ed. 2006.] |
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Descrizione fisica |
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1 online resource (X, 182 p.) |
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Collana |
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Lecture Notes in Artificial Intelligence ; ; 4198 |
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Disciplina |
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Soggetti |
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Artificial intelligence |
Computer communication systems |
Database management |
Information storage and retrieval |
Application software |
Computers and civilization |
Artificial Intelligence |
Computer Communication Networks |
Database Management |
Information Storage and Retrieval |
Information Systems Applications (incl. Internet) |
Computers and Society |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Bibliographic Level Mode of Issuance: Monograph |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Mining Significant Usage Patterns from Clickstream Data -- Using and Learning Semantics in Frequent Subgraph Mining -- Overcoming Incomplete User Models in Recommendation Systems Via an Ontology -- Data Sparsity Issues in the Collaborative Filtering Framework -- USER: User-Sensitive Expert Recommendations for Knowledge-Dense Environments -- Analysis and Detection of Segment-Focused Attacks Against Collaborative Recommendation -- Adaptive Web Usage |
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Profiling -- On Clustering Techniques for Change Diagnosis in Data Streams -- Personalized Search Results with User Interest Hierarchies Learnt from Bookmarks. |
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Sommario/riassunto |
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Thisbookcontainsthepostworkshopproceedingsofthe7thInternationalWo- shop on Knowledge Discovery from the Web, WEBKDD 2005. The WEBKDD workshop series takes place as part of the ACM SIGKDD International Conf- ence on Knowledge Discovery and Data Mining (KDD) since 1999. The discipline of data mining delivers methodologies and tools for the an- ysis of large data volumes and the extraction of comprehensible and non-trivial insights from them. Web mining, a much younger discipline, concentrates on the analysisofdata pertinentto theWeb.Web mining methods areappliedonusage data and Web site content; they strive to improve our understanding of how the Web is used, to enhance usability and to promote mutual satisfaction between e-business venues and their potential customers. In the last years, the interest for the Web as medium for communication, interaction and business has led to new challenges and to intensive, dedicated research. Many of the infancy problems in Web mining have now been solved but the tremendous potential for new and improved uses, as well as misuses, of the Web are leading to new challenges. |
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