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Record Nr. |
UNISA996339087003316 |
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Autore |
Miller David <1946 December 28-> |
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Titolo |
Business-focused IT and service excellence [[electronic resource] /] / David Miller |
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Pubbl/distr/stampa |
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ISBN |
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1-78017-010-6 |
1-906124-33-7 |
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Edizione |
[2nd ed.] |
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Descrizione fisica |
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1 online resource (197 p.) |
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Disciplina |
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Soggetti |
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Business information services |
Information technology - Management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 169-172). |
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Nota di contenuto |
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Copyright; Contents; List of Figures; Author; Acknowledgements; Abbreviations; Preface; 1 Service; 2 Service Excellence; 3 The Service Engine and the Total Business Experience; 4 Bringing it all Together; 5 A New Maturity Model; 6 Summary; References; Index; Back Cover |
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Sommario/riassunto |
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A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve. |
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