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1. |
Record Nr. |
UNISA996217123403316 |
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Autore |
Roberts-Phelps Graham |
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Titolo |
Telephone tactics / / Graham Roberts-Phelps |
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Pubbl/distr/stampa |
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London : , : Thorogood, , 2002 |
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©1999 |
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ISBN |
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Descrizione fisica |
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1 online resource (222 p.) |
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Disciplina |
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Soggetti |
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Telephone etiquette |
Telephone in business |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di contenuto |
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Introduction; Remember!; Contents; Section 1: Telephone tactics for customer satisfaction; The telecommunications revolution; Creating a positive impression; Master the basics; Effective telephone guidelines; Advanced telephone rapport; Structuring a telephone call; Telephone skills assessment; Gathering information - key skills; Turning customer problems into opportunities; Confirming - key skills; Difficult situations - key skills; Dealing with angry customers; Assertiveness on the telephone; Telephone skills - best practise summary; Customer service - application assignments |
Section 2: Gaining appointments by telephoneThe importance of proactive prospecting; Sales is a numbers game; The most important step in the sales process; Ten top tips on making appointments; Making appointments: planning and preparation; Getting past gatekeepers; How to structure a call; Cold-calling blues; 'Warm-calling': A three-step method to increase your sales; Ideal appointment times; Example call; Prospect tracking; Appointments - application assignments; Section 3: Achieving better sales results on the telephone; How to get even better sales results; Customer focus |
Selling and customer serviceAn introduction to selling on the telephone; Structuring a sales call; Preparation, organisation and planning; Converting incoming calls into sales; Outgoing calls - working a list; Personal organisation; Voice projection; The sales call; The voice that sells; Telephone sales questioning techniques; Features |
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and benefits (FAB); Developing FAB statements; People buy for different reasons; Handling objections and questions; Overcoming objections; Closing the sale; Ending the call; Telephone selling - application assignments; Section 4: Credit collection by telephone |
IntroductionCalculating the real cost of bad debts; Prevention is better than cure; Organising credit management; Types of question; Collection letters; Debt collection - application assignments |
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Sommario/riassunto |
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A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation. |
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2. |
Record Nr. |
UNINA9910696909603321 |
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Autore |
Bruckner Robert J |
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Titolo |
Windage power loss in gas foil bearings and the rotor-stator clearance of high speed generators operating in high pressure environments / / Robert J. Bruckner ; prepared for the ASME Turbo Expo 2009 sponsored by ASME, Orlando, Florida, June 8-12, 2009 |
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Pubbl/distr/stampa |
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Cleveland, Ohio : , : National Aeronautics and Space Administration, Glenn Research Center, , [2009] |
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Descrizione fisica |
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1 online resource (8 pages) : illustrations |
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Collana |
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Soggetti |
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Foil bearings |
Brayton cycle |
Closed cycles |
Turbomachinery |
High pressure |
Pressure measurement |
Rotors |
Shafts (machine elements) |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Title from title screen (viewed on June 17, 2010). |
"November 2009." |
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Nota di bibliografia |
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Includes bibliographical references (pages 7-8). |
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3. |
Record Nr. |
UNINA9910299875903321 |
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Titolo |
Challenges in Mechanics of Time Dependent Materials, Volume 2 : Proceedings of the 2017 Annual Conference on Experimental and Applied Mechanics / / edited by Alex Arzoumanidis, Meredith Silberstein, Alireza Amirkhizi |
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Pubbl/distr/stampa |
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Cham : , : Springer International Publishing : , : Imprint : Springer, , 2018 |
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ISBN |
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87-438-0325-3 |
87-7004-957-2 |
3-319-63393-7 |
9788743803256 |
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Edizione |
[1st ed. 2018.] |
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Descrizione fisica |
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1 online resource (VIII, 91 p. 79 illus., 49 illus. in color.) |
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Collana |
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Conference Proceedings of the Society for Experimental Mechanics Series, , 2191-5652 |
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Disciplina |
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Soggetti |
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Mechanics, Applied |
Solids |
Materials - Analysis |
Building materials |
Solid Mechanics |
Characterization and Analytical Technique |
Building Materials |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references at the end of each chapters. |
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Nota di contenuto |
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Chap1. Experimental Characterisation of the Mechanical Properties of the Clay-Rock/Concrete Interfaces and Their Evolution in Time -- Chap2. Coupled Anisothermal Chemomechanical Degradation Solutions in One Dimension -- Chap3. Time-Temperature Analysis, DMA and Compression in PBXs -- Chap4. Statistical Life Time Prediction under Tension Loading for Unidirectional CFRP with Thermoplastics as |
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Matrices -- Chap5. Time and Temperature Dependence on Tensile Strength of Unidirectional CFRP with Various Carbon Fibers -- Chap6. Time Temperature Superposition and Prony Series Coefficients of Asphalt Roof Shingle Material from Viscoelastic Creep Testing -- Chap7. A Mixture Theory with Interactive Body Forces for Composite Interphases -- Chap8. Material Creep Behavior with Prediction of Tertiary Creep Failure by a Spherical Micro-Indentation Method -- Chap9. Mechanical and Biodegradable Behavior of AZ31 Magnesium Alloy Immersed in Simulated Body Fluid -- Chap10. Failure of Laser Welded Structures Subjectedto Multiaxial Loading: Experimental Development -- Chap11. Characterization and Modeling of PEEK in Histories with Reverse Loading -- Chap12. A Biomimetic Composite for Space Vehicle/Habitat Design -- Chap13. Interdependence of Size and Strain Rate in the Tensile Plastic Deformation of Single Crystal Silver Nanowires -- Chap14. Molecular Dynamics Motivated Maxwell Element Spring Nonlinearity -- Chap15. Keynote: Characterization and Simulation of Time-dependent Response of Structural Materials for Aero Structures and Turbine Engines (40-min). |
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Sommario/riassunto |
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Challenges in Mechanics of Time-Dependent Materials, Volume 2 of the Proceedings of the 2017 SEM Annual Conference& Exposition on Experimental and Applied Mechanics, the second volume of nine from the Conference, brings together contributions to this important area of research and engineering. The collection presents early findings and case studies on fundamental and applied aspects of Experimental Mechanics, including papers in the following general technical research areas: Characterization Across Length Scales Extreme Environments & Environmental Effects Viscoelasticity Structure Function Performance Polymer Viscoplasticity Metallic Materials Fracture/Fatigue/Damage Composites Soft Materials. |
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