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Record Nr. |
UNISA996212480803316 |
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Autore |
McCabe Steven |
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Titolo |
Benchmarking in construction [[electronic resource] /] / Steven McCabe |
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Pubbl/distr/stampa |
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Malden, Mass., : Blackwell Science, 2001 |
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ISBN |
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1-282-34173-1 |
9786612341731 |
0-470-69605-2 |
0-470-69530-7 |
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Descrizione fisica |
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1 online resource (306 p.) |
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Disciplina |
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Soggetti |
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Building - Quality control |
Benchmarking (Management) |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 272-276) and index. |
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Nota di contenuto |
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BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters |
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904) |
3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's |
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