Business psychology in practice [[electronic resource] /] / edited by Pauline Grant ; assisted by Sarah Lewis and David Thompson

• Record Nr.: UNISA996203741303316
• Pubbl/distr/stampa: London ; ; Philadelphia, : Whurr Publishers, 2005
• ISBN: 1-281-84078-5; 9786611840785; 1-118-50973-0; 0-470-71328-3; 0-470-71372-0
• Descrizione fisica: 1 online resource (424 p.)
• Altri autori (Persone): GrantPauline; LewisSarah; ThompsonDavid
• Disciplina: 158.7
• Soggetti: Psychology, Industrial; Industrial psychologists
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references (p. 371-386) and index.
• Nota di contenuto: Business Psychology in Practice; Contents; Contributors; Foreword; Preface; Part 1 Consulting; Chapter 1 Introduction; Chapter 2 What clients want; Chapter 3 Make or break - structuring the initial meeting; Chapter 4 The consulting project lifecycle; Chapter 5 The consulting relationship; Chapter 6 Values-based consultancy; Part 2 The organizational landscape; Chapter 7 Introduction; Chapter 8 A fairy-ish story; Chapter 9 Avoid being your own worst enemy!; Chapter 10 The political terrain; Chapter 11 Team development - a case study based on 'appreciative inquiry'; Part 3 Prediction; Chapter 12 IntroductionChapter 13 Themes of measurement and prediction; Chapter 14 Assessment centres: getting more bang for your buck; Chapter 15 Technology and large-volume assessment; Chapter 16 Practical issues in running international assessment and development centres; Chapter 17 High-potential talent assessment; Chapter 18 Assessment in organizations at the crossroads; Part 4 Releasing talent; Chapter 19 Introduction; Chapter 20 Releasing talent ; across an organization; Chapter 21 Teams: systems within systems; Chapter 22 Unleashing leadership and learning within an international bank; Chapter 23 Releasing talent through coachingChapter 24 Why chief executives hire coaches; Chapter 25 A case history of releasing talent through coaching; Part 5 Business psychology applied to systems; Chapter 26 Introduction; Chapter 27 Best practice performance management in today's commercial reality; Chapter 28 The psychology of customer relationship management; Chapter 29 Improving options for managing risks to business and employee health; Chapter 30 Psychological principles and the online evaluation environment; Part 6 Organizational change; Chapter 31 Introduction; Chapter 32 Organizational change - an historical overviewChapter 33 Using culture and climate profiling to drive organizational change; Chapter 34 Designing and implementing strategic change programmes; Chapter 35 The role of psychology in implementing large-scale change with diverse cultures; Chapter 36 'Why won't they do what we tell them?'; Part 7 Epilogue; Chapter 37 Business psychology - the key role of learning and human capital; References; Index
• Sommario/riassunto: Organisations are communities. Increasingly the leaders of those communities are drawing on the services of psychologists to help them realise the potential of their "human capital". What do these business psychologists do to assist in the identification, motivation and development of the talent that employees bring into their communities? The authors, all Principal Members of the Association of Business Psychologists, are experienced and qualified professionals who candidly share their experiences and learning derived from those experiences. They provide case studies and examples from real