|
|
|
|
|
|
|
|
1. |
Record Nr. |
UNISA996199865203316 |
|
|
Autore |
Carter Neil <1958, > |
|
|
Titolo |
How organisations measure success : the use of performance indicators in government / / Neil Carter, Rudolf Klein and Patricia Day |
|
|
|
|
|
|
|
Pubbl/distr/stampa |
|
|
London ; ; New York : , : Routledge, , 1995, c1992 |
|
|
|
|
|
|
|
ISBN |
|
1-134-81364-3 |
1-134-81365-1 |
1-282-77811-0 |
9786612778117 |
0-203-20866-8 |
|
|
|
|
|
|
|
|
Edizione |
[1st ed.] |
|
|
|
|
|
Descrizione fisica |
|
1 online resource (202 pages) |
|
|
|
|
|
|
Altri autori (Persone) |
|
KleinRudolf |
DayPatricia <1940-> |
|
|
|
|
|
|
|
|
Disciplina |
|
|
|
|
|
|
Soggetti |
|
Administrative agencies - Great Britain - Evaluation |
Executive departments - Great Britain - Evaluation |
Government productivity - Great Britain |
Industrial productivity - Great Britain |
|
|
|
|
|
|
|
|
Lingua di pubblicazione |
|
|
|
|
|
|
Formato |
Materiale a stampa |
|
|
|
|
|
Livello bibliografico |
Monografia |
|
|
|
|
|
Note generali |
|
Description based upon print version of record. |
|
|
|
|
|
|
Nota di bibliografia |
|
Includes bibliographical references (p. [184]-191) and indexes. |
|
|
|
|
|
|
Nota di contenuto |
|
Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal justice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990's: tools for managing political and administrative change; References; Name index |
Subject index |
|
|
|
|
|
|
|
|
Sommario/riassunto |
|
Throughout the 1980's the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as |
|
|
|
|