50 one-minute tips for better communication, revised : a wealth of business communication ideas / / Phillip E. Bozek

• Record Nr.: UNINA9911089017903321
• Autore: Bozek Phillip E
• Pubbl/distr/stampa: Menlo Park, Calif., : Crisp Publications, c1998
• ISBN: 1-4175-2488-X
• Edizione: [Rev. ed.]
• Descrizione fisica: 1 online resource (133 p.)
• Collana: A Fifty-minute series book
• Disciplina: 658.4/5
• Soggetti: Business communication; Business meetings; Business writing; Business presentations
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Bibliographic Level Mode of Issuance: Monograph
• Nota di bibliografia: Includes bibliographical references (p. 122-125).
• Nota di contenuto: TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- PREFACE -- PART 1 17 One-Minute Tips to Improve Your Meetings -- BEFORE THE MEETING -- TIP 1 THINK OF MEETINGS AS INVESTMENTS -- TIP 1: EXERCISE -- Are You Paying Fines For Your Company Meetings? -- TIP 2 THINK PURPOSES, NOT MEETINGS -- TIP 2: EXERCISE -- To Meet-Or Not to Meet -- TIP 3 FORECAST YOUR MEETINGS -- If You're a Participant-Ask! -- MEETING ANNOUNCEMENT AND AGENDA -- TIP 4 USE THE ROOM TO SET THE MEETING'S TONE -- Furniture -- Lighting -- Temperature -- Amenities -- Logistical Details -- Some Roon Arrangements -- DURING THE MEETING -- TIP 5 USE A "RECIPE" TO START MEETINGS WELL -- A Meeting Opening Recipe -- TIP 6 TAKE PUBLIC CATEGORY MINUTES -- Suggestions for Using Public Categories -- TIP 7 USE "FUNNELING" TO BRAINSTORM IN GROUPS -- TIP 8 USE "FAST NETWORKS" TO BRAINSTORM ON MULTIPLE ISSUES -- TIP 9 KNOW HOW EFFECTIVE LEADERS BEHAVE -- TIP 10 10 KEY STATEMENTS OF EFFECTIVE MEETING LEADERS -- Exercises in Asking Questions -- General Question Types -- TIP 10: EXERCISE -- More Specific Question Types -- TIP 11 USE THE FAST FORMULA TO MANAGE MEETING THEFT -- A Solution: Use FAST Diplomacy -- Additional Guidelines for Managing Meeting Theft -- AT THE END OF THE MEETING -- TIP 12 USE A "RECIPE" TO FINISH MEETINGS WELL -- A Meeting Conclusion Recipe ; -- Using the "Last Words" Technique -- Some Suggestions for Using Last Words -- TIP 12: EXERCISE -- Experimenting with the FAST Technique -- TIP 13 EVALUATE MEETINGS TO ENSURE PRODUCTIVITY -- TIP 14 QUICK STRATEGIES FOR AD HOC MEETINGS -- TIP 15 QUICK STRATEGIES FOR ONE-ON-ONE MEETINGS -- TIP 16 HOW TO AVOID THE WORLD'S WORST MEETINGS -- GOOD LUCK! -- TIP 17 USE SPECIAL STRATEGIES FOR TELECONFERENCES -- Before the Teleconference -- At the Start of the Teleconference -- During the Teleconference -- At the End of the Teleconference.; A Final Word About Teleconferences -- PART 2 16 One-Minute Tips to Improve Your Business Writing -- GETTING STARTED -- TIP 18 HOW EFFICIENTLY DO YOU WRITE? -- Recommended Answers -- TIP 19 ASK YOURSELF QUESTIONS BEFORE YOU GIVE ANSWERS -- Planning Saves Time and Effort -- Adapt the Form on the Next Page -- Plan Writing in Writing -- TIP 20 BRAINSTORM NOW, ORGANIZE LATER -- Early Criticism Kills the Creative Process -- The Brainstorming Attitude -- Brainstorming Guidelines -- TIP 21 TRY "CLUSTER" BRAINSTORMING -- How to Cluster -- Action Requests -- TIP 22 FOR LONG REPORTS, USE "SECTION" BRAINSTORMING -- How to Use Section Brainstorming -- For Team Authorship, Use Flipcharts -- TIP 23 FOR TEAM BRAINSTORMING, USE STICKY NOTES -- A Sticky-Note Brainstorming Example -- GETTING ORGANIZED -- TIP 24 PUT FIRST THINGS FIRST-AND LAST -- First and Last Are Critical Locations -- TIP 25 PRACTICE "AEROBIC WRITING" -- Some Aerobic Writing Techniques -- TIP 26 INSTITUTE OFFICE QUIET TIME FOR WRITING PROJECTS -- Other Suggestions for Reducing Writing Distractions -- GETTING IT RIGHT -- TIP 27 USE "BIG-MIDDLE-LITTLE" REVISING -- To Simplify the Task: Big-Middle-Little Revising -- This Book's Emphasis: Big Revising -- TIP 28 WRITE MEMO HEADLINES FOR INSTANT CLARITY -- TIP 28: EXERCISE -- TIP 29 ADD BREATHING SPACE FOR READER FRIENDLINESS -- Breathing Space: A True Story -- The Bottom Line: Revise for Reader Friendliness -- TIP 29: EXERCISE -- TIP 30 SIMPLIFY AND CLARIFY YOUR DOCUMENT -- Some Techniques That Will Help You Revise -- TIP 30: EXERCISE -- TIP 31 TO SIMPLIFY LANGUAGE, ASK THE BIG QUESTION -- TIP 31: EXERCISE -- TIP 32 HOW TO COMMENT ON EACH OTHER'S WRITING -- Commentary Guidelines -- TIP 33 MAKE YOUR E-MAILS READER-FRIENDLY -- The Advantages of E-mail -- The Disadvantages of E-mail -- Writing E-mails -- TIP 33: EXERCISES.; PART 3 17 One-Minute Tips to Improve Your Presentations -- STRUCTURING YOUR PRESENTATION -- TIP 34 PLAN TO SPEAK TO LISTENERS ON THEIR TERMS -- PLAN TO SPEAK TO LISTENERS ON THEIR TERMS -- TIP 35 USE A RECIPE TO BEGIN WITH CONFIDENCE -- TIP 35: EXERCISE -- TIP 36 USE "QUICK SPECIFICS" FOR HIGH CREDIBILITY -- In Presentations: The Quick Specifics -- Think "Many and Quick," Instead of "Few and Deep" -- A Final Word: Know the Breadth and Depth of Your Evidence -- TIP 37 USE THE BEST RECIPE TO ORGANIZE YOUR POINTS -- B=Bottom Line -- E=Evidence or Examples -- S=Summary of Bottom Line -- T=Transition to Next Point -- TIP 38 USE A RECIPE TO CONCLUDE WITH POWER -- TIP 38: EXERCISE -- Analyzing Conclusions that Motivate Listeners -- TIP 39 IN IMPROMPTU PRESENTATIONS, ANSWER THREE QUESTIONS -- Use Impromptu Techniques to Create "Press Conference" Presentations -- IMPROVING YOUR NONVERBAL COMMUNICATION -- TIP 40 PRACTICE PANTOMIME TO IMPROVE YOUR GESTURES -- Pantomime Opportunities -- TIP 41 USE THE ROOM TO CLARIFY THE STRUCTURE OF YOUR PRESENTATION -- Functional Movements and Visual Aids -- TIP 42 TO IMPROVE EYE CONTACT, THINK: "WHO'S THE SLEEPIEST?" -- Some Common Eye-Contact Faults -- Ask Yourself Specific Questions -- Practice When ; You're Not Presenting -- TIP 43 IMITATE COMMERCIALS TO IMPROVE YOUR VOICE "MUSIC" -- Test Your Voice "Music" -- The Voice Musicians of TV and Radio -- TIP 43: EXERCISE -- TIP 44 USE DIRECTORY VISUALS TO FOCUS YOUR AUDIENCE -- Using Directories If You Have Only One Visual Surface -- TIP 45 CREATE VERBAL-VISUAL COOPERATION -- TIP 46 HANDLE QUESTIONS WITH CARE -- Handing Off Questions to a Team Presenter -- The Wrong Way -- A Better Way: Name-Question-Name -- TIP 47 FOR COMPLEX ANSWERS, USE THE Q-BEST-Q-RECIPE -- TIP 47: EXERCISE -- TIP 48 USE MISTAKES TO BUILD YOUR CREDIBILITY -- Some Tips on Mistakes and Recoveries.; TIP 49 USE LAPTOPS AND LCD PANELS WELL -- TIP 50 USE SPECIAL STRATEGIES FOR VIDEOCONFERENCE PRESENTATIONS -- Before the Presentation -- At the Start of the Presentation -- During the Presentation -- A Final Word About Videoconferencing -- BIBLIOGRAPHY.

Usability testing for library websites : a hands-on guide / / Elaina Norlin, CM! Winters

• Record Nr.: UNINA9911148892403321
• Autore: Norlin Elaina
• Pubbl/distr/stampa: Chicago, : American Library Association, c2002
• ISBN: 0-8389-9878-X
• Edizione: [1st ed.]
• Descrizione fisica: 1 online resource (80 p.)
• Altri autori (Persone): WintersCM!
• Disciplina: 020/.285/5276
• Soggetti: Library Web sites - Testing; User interfaces (Computer systems) - Testing; Web sites - Design
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references (p. 65-66) and index.
• Nota di contenuto: CONTENTS; FIGURES; PREFACE; ACKNOWLEDGMENTS; 1 Foundations of Usability Testing; 2 Web Design Guidelines; 3 Getting Buy-in; 4 Preassessment and Planning; 5 Preparing and Evaluating the Usability Test; 6 Usability Testing Example; Additional Readings; INDEX
• Sommario/riassunto: Unless you're the librarian who set them up, online library services can be hard to navigate. In fact, many users give up in frustration without ; ever finding what they're looking for. Nowadays, many of the search and retrieval services that previously were database-driven are now Web-based and part of the library's official Web site. So as libraries increasingly use the Web to deliver both in-house and remote services online, it is critical that their sites are engaging, easy to navigate, and created with the end user—the library customer—in mind. This soup to nuts guide will help beginners an