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Record Nr. |
UNINA9911020170703321 |
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Autore |
Niven Paul R |
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Titolo |
Balanced scorecard step-by-step for government and nonprofit agencies / / Paul R. Niven |
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Pubbl/distr/stampa |
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Hoboken, N.J., : J. Wiley & Sons, Inc., c2008 |
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ISBN |
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9786611381721 |
9781119197287 |
1119197287 |
9781281381729 |
1281381721 |
9780470327982 |
0470327987 |
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Edizione |
[2nd ed.] |
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Descrizione fisica |
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1 online resource (385 p.) |
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Disciplina |
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Soggetti |
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Total quality management in government |
Administrative agencies - Management - Evaluation |
Nonprofit organizations - Management - Evaluation |
Benchmarking (Management) |
Performance standards |
Organizational effectiveness - Measurement |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. |
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Sommario/riassunto |
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""The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate |
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