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Record Nr. |
UNINA9910993928803321 |
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Titolo |
Chatbots and Human-Centered AI : 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4–5, 2024, Revised Selected Papers / / edited by Asbjørn Følstad, Symeon Papadopoulos, Theo Araujo, Effie L.-C. Law, Ewa Luger, Sebastian Hobert, Petter Bae Brandtzaeg |
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Pubbl/distr/stampa |
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Cham : , : Springer Nature Switzerland : , : Imprint : Springer, , 2025 |
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ISBN |
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Edizione |
[1st ed. 2025.] |
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Descrizione fisica |
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1 online resource (XII, 262 p. 59 illus., 39 illus. in color.) |
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Collana |
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Lecture Notes in Computer Science, , 1611-3349 ; ; 15545 |
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Disciplina |
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Soggetti |
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Natural language processing (Computer science) |
Logic programming |
User interfaces (Computer systems) |
Human-computer interaction |
Computer networks |
Information storage and retrieval systems |
Computer programming |
Natural Language Processing (NLP) |
Logic in AI |
User Interfaces and Human Computer Interaction |
Computer Communication Networks |
Information Storage and Retrieval |
Programming Techniques |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di contenuto |
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-- Understanding and Designing for Human-AI Interactions. -- Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations. -- Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition. -- Exploring the Effects of Consistency-based Hallucination Detection for LLM-based QA Chatbots: A Simulation Study. -- LadderChat – An LLM-based Conversational Agent for |
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Laddering Interviews. -- Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans?. -- Human-Centred AI in Education and Social Support. -- An AI-Powered Learning Companion for Adaptive and Personalized STEM Educatio. -- Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach. -- A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results. -- The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation. -- Questions people ask ChatGPT regarding their romantic relationships and what they think about the provided answers: An exploratory study. -- Conversational AI for Citizens and Customers. -- AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAA). -- First Aid for Europe – A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024. -- An Analysis of Federal and Municipal Chatbots in Germany. -- LLM-powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use. -- Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI. |
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Sommario/riassunto |
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This book constitutes the refereed proceedings of the 8th International Workshop on Chatbots and Human-Centered AI, CONVERSATIONS 2024, held in Thessaloniki, Greece, during December 4–5, 2024. The 12 full papers and 3 short papers were carefully reviewed and selected from 35 submissions. They were organized in topical sections as follows: Understanding and Designing for Human-AI Interactions; Human-Centred AI in Education and Social Support; Conversational AI for Citizens and Customers. |
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