Governing Street-Level Bureaucracies : The Organizational Shaping of Caseworkers

• Record Nr.: UNINA9910993925303321
• Autore: Jacobsson Kerstin
• Pubbl/distr/stampa: Oxford : , : Taylor & Francis Group, , 2025; ©2025
• ISBN: 1-04-036487-X; 1-003-31866-5; 1-04-036488-8
• Edizione: [1st ed.]
• Descrizione fisica: 1 online resource (167 pages)
• Collana: Routledge Studies in the Sociology of Work, Professions and Organisations Series
• Altri autori (Persone): JohanssonHåkan
• Disciplina: 352.14
• Soggetti: Social case work; Organizational sociology
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Nota di contenuto: Cover -- Half Title -- Series Information -- Epigraph -- Title Page -- Copyright Page -- Table of Contents -- List of Illustrations -- Preface -- 1 Introduction: Governing Street-Level Bureaucracies -- Introduction -- NPM, Post-NPM, and Nested Governance -- Street-level Bureaucracies and Discretion -- Aim and Purpose -- The Swedish Case -- Data and Method -- Outline of the Book -- 2 Normative Governance in Street-Level Bureaucracies -- Introduction -- Street-level Agency and Normative Governance -- Governance By Discourse -- Governance By Emotions -- Governance By Peers -- Governance By Numbers, Colours, and Symbols -- Conclusion -- 3 The Organizational Context -- Introduction -- The Policy Context -- The Public Governance Context -- Organizational Governance -- The Occupational Context -- Conclusion -- 4 Governance By Discourse -- Introduction -- Governance By Discourse in the SIA -- Storytelling in the SIA -- Governance By Discourse in the PES -- Storytelling in the PES -- Conclusion -- 5 Governance By Emotions -- Introduction -- Emotions in Street-Level Bureaucracies -- Governance By Emotions in the SIA -- Governance By Emotions in the PES -- Conclusion -- 6 Governance By Peers -- Introduction -- Teamwork in the SIA -- Teamwork as ; Management Technology -- Introduction of Teamwork in the SIA -- Team Creation as Normative Governance of Caseworkers -- Teamwork as Peer Governance -- Teamwork as a Combination of Vertical and Horizontal Governance Mechanisms -- Collegiality in the PES -- A Practice- and Experience-Based Professionalism -- Building Office Culture Bottom-Up -- Collegial Support: the Role of the Work Group -- Conclusion -- Notes -- 7 Governance By Numbers, Colours, and Symbols -- Introduction -- Numbers, Colours and Symbols in the SIA -- Numbers and Peer Control -- Colour Coding Subjectivities -- Symbols for a Sharing Culture.; Numbers, Colours, and Symbols in the PES -- Numbers for Control -- Colours to Amplify Numbers -- The Symbol of the Ideal Employee -- Conclusion -- 8 Caseworker Subjectivities and Responses to Governance -- Introduction -- Organizational Conditioning of Caseworker Subjectivity -- Performing Subjectivities -- Malleable Caseworkers at SIA -- Sturdy Caseworkers at PES -- Responses to Governance -- Organizational Loyalty and Shunned Discretion -- Scepticism of Managerialism and Embraced Discretion -- Caseworkers' Self-Governance -- Conclusion -- 9 Conclusion -- Introduction -- Organizational Shaping of Caseworker Subjectivity -- Vertical and Horizontal Shaping of Caseworker Subjectivity -- Post, Layered, and Nested Governance -- Concluding Remarks -- References -- Index.
• Sommario/riassunto: This book examines how caseworkers are governed in today's street-level bureaucracies. It redefines our understanding of public sector governance by highlighting the subtle, informal, and everyday forms of organizational governance that shape caseworkers' subjectivities beyond formal policies and professional identities.