| |
|
|
|
|
|
|
|
|
1. |
Record Nr. |
UNINA9910454010503321 |
|
|
Titolo |
Critical cyberculture studies [[electronic resource] /] / edited by David Silver and Adrienne Massanari ; with a foreword by Steve Jones |
|
|
|
|
|
|
|
Pubbl/distr/stampa |
|
|
New York, : New York University Press, c2006 |
|
|
|
|
|
|
|
ISBN |
|
|
|
|
|
|
Descrizione fisica |
|
1 online resource (342 p.) |
|
|
|
|
|
|
Altri autori (Persone) |
|
MassanariAdrienne |
SilverDavid, Ph. D. |
|
|
|
|
|
|
|
|
Disciplina |
|
|
|
|
|
|
Soggetti |
|
Computers and civilization |
Cyberspace - Social aspects |
Internet - Social aspects |
Electronic books. |
|
|
|
|
|
|
|
|
Lingua di pubblicazione |
|
|
|
|
|
|
Formato |
Materiale a stampa |
|
|
|
|
|
Livello bibliografico |
Monografia |
|
|
|
|
|
Note generali |
|
Description based upon print version of record. |
|
|
|
|
|
|
Nota di bibliografia |
|
Includes bibliographical references and index. |
|
|
|
|
|
|
Nota di contenuto |
|
Contents; Foreword; Introduction: Where is Internet Studies?; Part I: Fielding the Field; The Historiography of Cyberculture; Cultural Difference, Theory, and Cyberculture Studies; How We Became Post digital; Internet Studies in Times of Terror; Catching the Waves; Cyberculture Studies; Part II: Critical Approaches and Methods; Finding the Quality in Qualitative Research; Web Sphere Analysis and Cybercultural Studies; Connecting the Selves; The Structural Problems of the Internet for Cultural Policy; Cultural Considerations in Internet Policy and Design; Bridging Cyberlife and Real Life |
Overcoming Institutional Marginalization The Vertical ( Layered) Net; The Construction of Cybersocial Reality; Part III: Cultural Difference in/and Cyberculture; E-scaping Boundaries; An Interdisciplinary Approach to the Study of Cybercultures; An Action Research ( AR) Manifesto for Cyberculture Power to " Marginalized" Cultures of Difference; Cyberstudies and the Politics of Visibility; Disaggregation, Technology, and Masculinity; Gender, Technology, and Visual Cyberculture; Part IV: Critical Histories of the Recent Past; How Digital Technology Found Utopian Ideology; Government. com |
Dot-Coms and Cyberculture Studies Associating Independents; About |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Sommario/riassunto |
|
Starting in the early 1990's, journalists and scholars began responding to and trying to take account of new technologies and their impact on our lives. By the end of the decade, the full-fledged study of cyberculture had arrived. Today, there exists a large body of critical work on the subject, with cutting-edge studies probing beyond the mere existence of virtual communities and online identities to examine the social, cultural, and economic relationships that take place online. Taking stock of the exciting work that is being done and positing what cyberculture's future might look like, |
|
|
|
|
|
|
|
|
2. |
Record Nr. |
UNINA9910974339703321 |
|
|
Autore |
Laws Eric <1945-> |
|
|
Titolo |
Improving tourism and hospitality services / / Eric Laws |
|
|
|
|
|
Pubbl/distr/stampa |
|
|
Cambridge, MA, : Cabi Pub., 2004 |
|
|
|
|
|
|
|
ISBN |
|
|
|
|
|
|
Edizione |
[1st ed.] |
|
|
|
|
|
Descrizione fisica |
|
1 online resource (221 p.) |
|
|
|
|
|
|
Disciplina |
|
|
|
|
|
|
Soggetti |
|
Consumer satisfaction |
Hospitality industry |
Tourism |
|
|
|
|
|
|
|
|
Lingua di pubblicazione |
|
|
|
|
|
|
Formato |
Materiale a stampa |
|
|
|
|
|
Livello bibliografico |
Monografia |
|
|
|
|
|
Note generali |
|
Bibliographic Level Mode of Issuance: Monograph |
|
|
|
|
|
|
Nota di bibliografia |
|
Includes bibliographical references and index. |
|
|
|
|
|
|
Nota di contenuto |
|
Intro -- Contents -- Figures -- Tables -- Case Studies -- Acknowledgements -- Introduction -- 1 Service quality in tourism and hospitality -- 2 Tourism and hospitality service quality research -- 3 Analysing service experiences in tourism and hospitality -- 4 Tourism and hospitality service delivery systems -- 5 Service quality and tourist satisfaction -- 6 Marketing tourism and hospitality services -- 7 Improving tourism and hospitality service systems -- 8 The management of tourism and hospitality organizations -- Appendix: Slides for a management development workshop -- Bibliography -- Index. |
|
|
|
|
|
|
|
|
|
|
|
|
|
Sommario/riassunto |
|
Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies, this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organizations that have succeeded in providing profitable services with high levels of customer loyalty. |
|
|
|
|
|
|
|
| |