1.

Record Nr.

UNINA9910973213703321

Autore

Sterne Jim <1955->

Titolo

Social media metrics : how to measure and optimize your marketing investment / / Jim Sterne

Pubbl/distr/stampa

Hoboken, N.J., : Wiley, c2010

ISBN

9786612551116

9780470622582

047062258X

9781282551114

1282551116

9780470622568

0470622563

Edizione

[1st ed.]

Descrizione fisica

1 online resource (275 p.)

Collana

New Rules Social Media Series

Classificazione

QP 650

Disciplina

658.8/72

Soggetti

Internet marketing

Social media - Economic aspects

Marketing research

Online social networks - Economic aspects

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Includes index.

Nota di contenuto

Social Media Metrics: How to Measure and Optimize Your Marketing Investment; Contents; Foreword; Acknowledgments; Introduction: Getting Started-Understanding the Ground Rules; Chapter 1: Getting Focused-Identifying Goals; Chapter 2: Getting Attention-Reaching Your Audience; Chapter 3: Getting Respect-Identifying Influence; Chapter 4: Getting Emotional-Recognizing Sentiment; Chapter 5: Getting Response-Triggering Action; Chapter 6: Getting the Message-Hearing the Conversation; Chapter 7: Getting Results-Driving Business Outcomes; Chapter 8: Getting Buy-In-Convincing Your Colleagues

Chapter 9: Getting Ahead-Seeing the FutureAppendix: Resources; Index

Sommario/riassunto

The only guide devoted exclusively to social media metrics Whether you are selling online, through a direct sales force, or via distribution channels, what customers are saying about you online is now more



important than your advertising. Social media is no longer a curiosity on the horizon but a significant part of your marketing mix. While other books explain why social media is critical and how to go about participating, Social Media Metrics focuses on measuring the success of your social media marketing efforts. Success metrics in business are based on business goals wher