1.

Record Nr.

UNINA9910968744503321

Autore

Kelemen Mihaela <1968->

Titolo

Managing quality : managerial and critical perspectives / / Mihaela Kelemen

Pubbl/distr/stampa

London, : SAGE, c2003

London ; ; Thousand Oaks : , : SAGE Publications, , 2003

ISBN

9786612559266

9781857022285

1857022289

9781446220382

1446220389

9781282559264

1282559265

9780857022288

0857022288

Edizione

[1st ed.]

Descrizione fisica

1 online resource (xi, 209 p.) : ill

Disciplina

658.4013

658.401

Soggetti

Total quality management

Total quality management - Great Britain

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di bibliografia

Includes bibliographical references (p. [186]-199) and index.

Nota di contenuto

pt. 1. Theoretical perspectives on quality -- pt. 2. Practical approaches to quality -- pt. 3. Consequences of quality -- pt. 4. Case studies on quality management.

Sommario/riassunto

In this comprehensive review of quality management discourses and techniques Mihaela Kelemen critically analyses operations management, human resource management, organizational behaviour strategy, marketing and organization theory.