Sourcing of services / / Lydia Bals and Evi Hartmann

• Record Nr.: UNINA9910967836803321
• Autore: Bals Lydia
• Pubbl/distr/stampa: New York, : Nova Science Publishers, c2008
• ISBN: 1-61668-078-4
• Edizione: [1st ed.]
• Descrizione fisica: 1 online resource (127 p.)
• Altri autori (Persone): HartmannEvi
• Disciplina: 658.4/058
• Soggetti: Contracting out
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references (p. [95]-104) and index.
• Nota di contenuto: Intro -- SOURCING OF SERVICES -- SOURCING OF SERVICES -- CONTENTS -- PREFACE -- ABSTRACT -- TABLE OF ABBREVIATIONS -- Chapter 1 PURCHASING SERVICES - CONCEPTS FROM THEORY AND PRACTICE -- ABSTRACT -- 1.1. INTRODUCTION -- 1.2. THE CHALLENGE OF MANAGING THE SERVICES SPEND -- 1.2.1. The Service Portfolio from a Supply Management Perspective -- 1.2.2. Differences and Similarities between Purchasing Goods and Services -- 1.2.3. Particular Difficulties in Purchasing Services -- 1.3. CONCEPTS IN THEORY -- 1.3.1. Manufacturing-Based Models -- 1.3.2. The Application of Manufacturing-Based Models to Services -- 1.3.2.1. The Services Supply Chain Model -- 1.3.2.2. The Activities-Resources-Actors Model -- 1.4. THE STATUS QUO IN PRACTICE -- 1.4.1. Purchasing Services in Chosen Companies -- 1.4.2. Case Study -- 1.5. ANALYSIS AND COMPARISON OF THEORY AND STATUS QUO -- 1.5.1. Theoretical Approaches versus Current Processes -- 1.5.2. Identification of Best Practices -- 1.6. CONCLUSION -- Chapter 2 MANAGING INDIRECT SPEND -- ABSTRACT -- 2.1. INTRODUCTION: DEFINING DIRECT AND INDIRECT SPEND MANAGEMENT -- 2.2. STATUS QUO OF DIRECT SPEND MANAGEMENT -- 2.2.1.Organizational Design of the Supply Function -- 2.2.2. Supply Strategies -- 2.3. STATUS QUO OF INDIRECT SPEND MANAGEMENT -- 2.3.1. Organizational Design of the Supply Function -- 2.3.2. Supply Strategies -- 2.4. ANALYSIS AND COMPARISON OF DIFFERENCES IN STATUS QUO -- 2.4.1. General Comparison of Different Status Quo -- 2.4.2. Challenges and Particular Characteristics of Indirect Spend -- 2.5. CONCLUSION -- Chapter 3 ; PURCHASING CONSULTING SERVICES -- ABSTRACT -- 3.1. INTRODUCTION -- 3.2. FOUNDATIONS AND BASIC DEFINITIONS -- 3.2.1.Understanding of Purchasing -- 3.2.2. Consulting Services as a Spend Category -- 3.2.2.1. Characterizing Consulting Services.; 3.2.2.2. Locating Consulting Services in the Corporate Spend Agenda -- 3.3. CHALLENGES AND PARTICULARITIES OF PURCHASING CONSULTING SERVICES -- 3.3.1. Differences between Purchasing Goods and Purchasing Services -- 3.3.2. Particularities of Consulting Services -- 3.3.2.1. Frequency of Purchasing Consulting Services -- 3.3.2.2. Low Involvement of the Purchasing Department -- 3.3.2.3. Difficulties in Structuring the Purchasing Process and Performance Evaluation -- 3.3.3. Challenges Faced by Purchasing Consulting Services -- 3.3.3.1. Bundling and Increasing Purchasing Experience -- 3.3.3.2. Enhancing Internal Collaboration -- 3.3.3.3. Increasing Transparency in the Buying Process of Consulting Services -- 3.3.4. Involving Purchasing in Purchasing Consulting Services -- 3.3.4.1. Stages of Meaningful Involvement -- Realization of the Problem -- Formulation of the RFP -- Analysis of Proposals and Selection of Suppliers -- Performance Evaluation and Feedback -- 3.3.4.2. Benefits of Involving Purchasing Professionals -- 3.4. PURCHASING CONSULTING SERVICES IN PRACTICE -- The Example of AUTO -- 3.5. CONCLUSION -- Chapter 4 PURCHASING MARKETING SERVICES -- ABSTRACT -- 4.1. INTRODUCTION -- 4.2. TERMS AND CURRENT RESEARCH -- 4.2.1. What Is Purchasing? -- 4.2.2. What Are Marketing Services? -- 4.2.3. Particularities of Purchasing Marketing Services -- 4.3. INSTRUMENTS OF PERFORMANCE MEASUREMENT -- 4.3.1. Purchasing Controlling -- 4.3.2. Benchmarking and Best Practices -- 4.4. PERFORMANCE MEASUREMENT FROM DIFFERENT VIEWS -- 4.4.1. Performance Measurement of the Purchasing Department -- 4.4.2. Performance Measurement of the Marketing Department -- 4.4.2.1. Characterization of Efficiency Measurement for Purchasing Marketing Services by the Marketing Department.; 4.4.2.2. Characterization of Effectiveness Measurement for Purchasing Marketing Services by the Marketing Department -- 4.4.3. Performance Measurement for Purchasing Creative Services -- 4.5. CONCLUSION -- Chapter 5 PURCHASING TRAVEL SERVICES -- ABSTRACT -- 5.1. INTRODUCTION -- 5.2. TERMINOLOGY AND DEFINITIONS -- 5.2.1. The Structure of Typical Corporate Spending -- 5.2.2. Purchasing Categories -- 5.2.3. Services -- 5.2.3.1. Definition -- 5.2.3.2. Key Attributes -- 5.2.4. Travel Services -- 5.2.4.1. Definition -- 5.2.4.2 What is all Included in Travel Services? -- 5.2.5. Theoretical Background -- 5.3. INTRODUCTION TO THE PURCHASING OF TRAVEL SERVICES -- 5.3.1. Purchasing of Services -- 5.3.1.1. The Changing Importance of Purchasing Services -- 5.3.1.2. Service Classifications -- 5.3.2. Purchasing of Travel Services -- 5.3.2.1. Objectives and Tasks -- 5.3.2.2. Classification of the Travel Services into the Corresponding Categories -- 5.3.2.3. Savings Potentials in Travel Services -- 5.3.2.4. Optimization Potentials in Purchasing Travel Services -- 5.4. PARTICULARITIES AND CHALLENGES IN THE PURCHASING OF TRAVEL SERVICES -- 5.4.1. Potential Difficulties with the Purchase of Services -- 5.4.1.1. General Problems when Purchasing Services -- 5.4.1.2. Difficulties before Concluding the Contract -- 5.4.1.3. Difficulties after the Contract has been Executed -- 5.4.2. Particularities -- 5.4.2.1. Particularities before Purchasing Travel Services -- 5.4.2.2. Particularities During and after Purchasing Travel Services -- 5.4.3. Challenges -- 5.4.3.1. Challenges before Purchasing Travel Services -- 5.4.3.2. Challenges after Purchasing Travel Services -- 5.5. RECOMMENDATIONS FOR EFFICIENT PURCHASING OF TRAVEL SERVICES ; -- 5.6. CONCLUSION -- REFERENCES -- THE AUTHORS -- INDEX -- Blank Page.
• Sommario/riassunto: Services play an increasing economic role in developed countries. As companies have outsourced and continue to outsource (part of) their service provision, sourcing has gained importance as a field of interest, both from a practical and academic perspective. This book gives an updated perspective on the topic of sourcing services as well as insights into the current state-of-the-art in practice by means of the case company examples.