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Record Nr. |
UNINA9910954902903321 |
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Autore |
Mirchandani Kiran |
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Titolo |
Borders in Service : Enactments of Nationhood in Transnational Call Centres / / Kiran Mirchandani, Winifred Poster |
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Pubbl/distr/stampa |
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Toronto : , : University of Toronto Press, , [2018] |
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©2016 |
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ISBN |
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1-4875-1186-8 |
1-4875-1185-X |
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Descrizione fisica |
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1 online resource (289 pages) : illustrations, charts |
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Disciplina |
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Soggetti |
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Call centers - Employees |
Call centers - Social aspects |
Service industries workers |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references at the end of each chapters. |
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Nota di contenuto |
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Cover ; Title Page ; Copyright Page ; Contents; Illustrations; Acknowledgments; Introduction; 1. Enactments of Nationhood in Transnational Call Centres ; Part 1. Call Centres as Building Blocks for Narratives of the Nation State ; 2. "El Salvador Works": The Creation and Negotiation of a National Brand and the Transnational Imaginary; 3. Growing Downhill? Contestations of Sovereignty and the Creation of Itinerant Workers in Guyanese Call Centres; 4. "An Island Off the West Coast of Australia": Multiplex Geography and the Growth of Transnational Telemediated Service Work in Mauritius. |
Part 2. Constructing Nationally Appropriate (and Inappropriate) Workers5. Serving the World, Serving the Nation: Everyday Nationalism and English in Philippine Offshore Call Centres; 6. Transnational "Homies" and the Urban Middle Class: Enactments of Class, Nation, and Modernity in Guatemalan Call Centres; Part 3. Caught in the Middle -- Labours of Borders and Crossings; 7. Migrations a l'envers: Global Service Work and Discursive Crossings; 8. Border Speech between Two National Linguistic Ideologies: The Case of Bilingual El Paso Call Centres; Summary. |
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