Front Matter -- Copyright -- Contents -- Figures -- Tables -- Contributors -- Preface -- 1. What to do when co-creation clashes with old public governance paradigms? -- 2. Co-creation as public governance: Revisiting the bright and dark sides -- 3. When co-creation meets the existing governance paradigms -- 4. Coping with conflicts, dilemmas and paradoxes through constructive hybridization -- 5. Presentation of cases, methods and contexts -- 6. Citizens as clients, customers and partners: Evolving roles and relationships in co-creation -- 7. Bureaucracy and co-creation: Coping with dilemmas through institutional design -- 8. Professional rule meets co-creation: Challenges and coping strategies -- 9. Managing co-creation and coping with value -- 10. Co-creation challenges to public leadership: Tensions, dilemmas and coping mechanisms -- 11. Co-existing systems of performance management: Conflicts, coping strategies and emergent hybridity -- 12. Embracing co-creation: Next-step challenges for theory and practice -- 13. Navigating unavoidable clashes -- Index. |