The path of serendipity -- Estimation, mental models, and teams -- Processes, networks, and demands -- Tasks, errors, and automation -- Failures, detection, and diagnosis -- Displays, controls, aiding, and training -- Information, knowledge, and decision making -- Products, systems, and services -- Invention, innovation, and options -- Challenges, situations, and change -- Value, work, and transformation -- People, organizations, and serendipity. |