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Record Nr. |
UNINA9910829179303321 |
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Autore |
Meyer Marshall W |
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Titolo |
Rethinking performance measurement : beyond the balanced scorecard / / Marshall W. Meyer |
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Pubbl/distr/stampa |
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Cambridge, UK ; ; New York, : Cambridge University Press, 2002 |
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ISBN |
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1-107-13290-8 |
1-280-16119-1 |
1-139-14799-4 |
0-511-12037-0 |
0-511-06463-2 |
0-511-05830-6 |
0-511-30560-5 |
0-511-75382-9 |
0-511-07309-7 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (xiv, 202 pages) : digital, PDF file(s) |
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Disciplina |
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Soggetti |
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Organizational effectiveness - Measurement |
Performance - Measurement |
Total quality management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Title from publisher's bibliographic system (viewed on 05 Oct 2015). |
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Nota di bibliografia |
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Includes bibliographical references (p. 187-197) and index. |
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Nota di contenuto |
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Why are performance measures so bad? -- Running down of performance measures -- In search of balance -- From cost drivers to revenue drivers -- Learning from ABPA -- Managing and strategizing with ABPA. |
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Sommario/riassunto |
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Performance measurement remains a vexing problem for business firms and other kinds of organisations. This book explains why: the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. The 'balanced scorecard', which has been widely adopted by US firms, does not solve these underlying problems of performance measurement and may exacerbate them because it provides no guidance on how to combine dissimilar |
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