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Record Nr. |
UNINA9910829112803321 |
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Autore |
Parmenter David |
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Titolo |
Key performance indicators [[electronic resource] ] : developing, implementing, and using winning KPIs / / David Parmenter |
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Pubbl/distr/stampa |
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Hoboken, NJ, : John Wiley & Sons, 2010 |
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ISBN |
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0-470-59320-2 |
1-282-54978-2 |
9786612549786 |
0-470-59319-9 |
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Edizione |
[2nd ed.] |
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Descrizione fisica |
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1 online resource (322 p.) |
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Classificazione |
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Disciplina |
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Soggetti |
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Performance technology |
Performance standards |
Organizational effectiveness |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di contenuto |
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KEY PERFORMANCE INDICATORS: Developing, Implementing, and Using Winning KPIs, Second Edition; Contents; Preface; Acknowledgments; Chapter 1: Introduction; Chapter 2: Foundation Stones for Implementing Key Performance Indicators; Chapter 3: Developing and Using KPIs: A 12-Step Model; Chapter 4: KPI Team Resource Kit; Chapter 5: Templates for Reporting Performance Measures; Chapter 6: Facilitator's Resource Kit; Chapter 7: Critical Success Factors Kit; Chapter 8: Brainstorming Performance Measures |
Chapter 9: Implementation Variations for Small-to-Medium Enterprises and Not-for-Profit OrganizationsChapter 10: Implementation Lessons; Epilogue: Electronic Media Available to You; Appendix: Performance Measures Database; Index |
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Sommario/riassunto |
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An in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs - now updated and expanded! By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and |
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yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including:The four foundation stones that lead the development and use |
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