1.

Record Nr.

UNINA9910828868403321

Autore

Bacon Terry R

Titolo

Winning behavior : what the smartest, most successful companies do differently / / Terry R. Bacon and David G. Pugh

Pubbl/distr/stampa

New York, : Amacom, c2003

ISBN

0-8144-2723-5

Edizione

[1st ed.]

Descrizione fisica

1 online resource (367 p.)

Altri autori (Persone)

PughDavid G <1944-> (David George)

Disciplina

658

Soggetti

Organizational behavior

Organizational effectiveness

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di bibliografia

Includes bibliographical references and index.

Nota di contenuto

""Contents""; ""Preface""; ""Acknowledgments""; ""1 THE FINAL FRONTIER""; ""2 WE WILL ASSIMILATE YOU""; ""3 YOU ARE HOW YOU BEHAVE""; ""4 THE FOUR WAYS TO CREATE BEHAVIORAL DIFFERENTIATION""; ""5 THE GOLD STANDARDS IN BEHAVIORAL DIFFERENTIATION""; ""6 RANDOM ACTS OF KINDNESS""; ""7 EXCEPTIONAL VALUES""; ""8 LIVING THE PROMISE""; ""9 THE ENGINES THAT DRIVE BEHAVIORAL DIFFERENTIATION""; ""10 WHY SOUTHWEST AIRLINES SOARS: B2C BEHAVIORAL DIFFERENTIATION""; ""11 SEARCHING FOR STARS: B2B BEHAVIORAL DIFFERENTIATION""; ""12 CREATING AND SUSTAINING BEHAVIORAL DIFFERENTIATION""; ""Index""