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Record Nr. |
UNINA9910828399103321 |
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Autore |
Lloyd Sam R |
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Titolo |
Accountability : managing for maximum results / / Sam R. Lloyd |
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Pubbl/distr/stampa |
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Menlo Park, Calif., : Crisp Learning, c2002 |
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ISBN |
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Descrizione fisica |
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1 online resource (118 p.) |
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Collana |
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A fifty-minute series book |
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Disciplina |
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Soggetti |
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Personnel management |
Responsibility |
Supervision of employees |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 110). |
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Nota di contenuto |
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Title -- Copyright -- About the Author -- How to Use This Book -- Preface -- Contents -- PART 1 The Case for Accountability -- Getting Work Done Through Others -- Case Study: Sharing the Workload -- Gathering Feedback -- HOW AM I DOING? -- PART 2 The Manager/Employee Relationship -- Establishing Positive Expectations -- Self-Fulfilling Prophecy -- Case Study: A Negative Self-Fulfilling Prophecy -- Putting Self-Fulfilling Prophecy to Work -- Case Study: A Positive Self-Fulfilling Prophecy -- Creating Rapport -- Using the Pacing Technique -- Improving Listening Skills -- Common Responses and Their Risks -- Diffusing Emotion Through Active Listening -- Listening with Empathy -- Lessening Employee Dependency -- The Cycle of Dependency -- The Downward Spiral -- Promoting Accountability -- Developing Relationship Contracts -- A Valid Contract -- Mutual Agreement -- Mutual Benefit -- Mutual Ability -- Legality -- DRAFT YOUR OWN CONTRACT -- PART 3 Leadership & Management Skills -- Defining Leadership -- Setting Goals to Communicate Your Vision -- Involving Employees to Create Buy-In -- Determining the Action Steps -- Empowering Employees Through Delegating -- Why Is Delegation So Difficult? -- Case Study: Delegating or Dumping? -- Preparing To Delegate -- The Delegation Discussion -- Case Study: Delegating to Empower -- Recovering and Learning from Mistakes -- The Cost of Mishandling Mistakes -- Case |
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