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1. |
Record Nr. |
UNINA9910476891803321 |
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Autore |
Olsson Stefan |
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Titolo |
Hostages of the Northmen : From the Viking Age to the Middle Ages / / Stefan Olsson |
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Pubbl/distr/stampa |
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[Place of publication not identified] : , : Stockholm University Press, , 2019 |
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Descrizione fisica |
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1 online resource (124 pages) |
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Disciplina |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Sommario/riassunto |
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"The aim of this book is to investigate the taking and giving of hostages in peace processes during the Viking Age and early Middle Ages in Scandinavia and adjacent areas. Scandinavia has been absent in previous research about hostages from the perspectives of legal and social history, which has mostly focused on Antiquity (the Roman Empire), Continental Germanic cultures, such as the Merovingian realm, and Anglo-Saxon England. The examples presented are from confrontations between Scandinavians and other peoples in which the hostage giving and taking was displayed as a ritual act and thus became symbolically important. Hostages were a vital part of the peace processes and used as resources by both sides in the 'areas of communication' within the 'areas of confrontation'. Literary texts as well as runic inscriptions, picture stones, place names, and personal names are used as source material." This work was published by Saint Philip Street Press pursuant to a Creative Commons license permitting commercial use. All rights not granted by the work's license are retained by the author or authors. |
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2. |
Record Nr. |
UNINA9910827331403321 |
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Autore |
Chan Judy L. |
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Titolo |
The patient paradigm shifts : profiling the new healthcare consumer / / Judy L. Chan |
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Pubbl/distr/stampa |
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New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 |
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ISBN |
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Edizione |
[First edition.] |
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Descrizione fisica |
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1 online resource (xxiii, 222 pages) : illustrations |
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Collana |
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Healthcare management collection, , 2333-861X |
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Disciplina |
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Soggetti |
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Patient-centered health care - United States |
Medical care - United States |
Medical technology - Social aspects - United States |
Patient-Centered Care |
Delivery of Health Care |
Biomedical Technology |
United States |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index. |
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Sommario/riassunto |
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The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting |
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in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer. |
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