1.

Record Nr.

UNINA9910827011703321

Autore

Brafield Helen <1966->

Titolo

Service user involvement : reaching the hard to reach in supported housing / / Helen Brafield and Terry Eckersley

Pubbl/distr/stampa

London ; ; Philadelphia, : Jessica Kingsley Publishers, 2008

ISBN

1-281-78174-6

9786611781743

1-84642-745-2

Edizione

[1st ed.]

Descrizione fisica

1 online resource (225 p.)

Altri autori (Persone)

EckersleyTerry <1961->

Disciplina

362.4/0480941

363.50941

Soggetti

People with social disabilities - Services for - Great Britain

People with social disabilities - Housing - Great Britain

Social service - Great Britain - Citizen participation

Housing policy - Great Britain - Citizen participation

Counselor and client - Great Britain

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di bibliografia

Includes bibliographical references and indexes.

Nota di contenuto

front cover; Service User Involvement: Reaching the Hard to Reach in Supported Housing; Contents; PREFACE; ACKNOWLEDGEMENTS; INTRODUCTION; 1 Models of Service User Participation; 2 The ROCC Research Project; 3 Barriers and Enablers to Effective Service User Consultation; 4 Methods that Enable Client Consultation; 5 A Two-tier Model for Consultation for Strategic Planning; 6 The Young Men's Christian Association (YMCA); 7 The Way Ahead; 8 Devising Your Own Consultation Strategy; APPENDIX A – QUESTIONNAIRE FOR PROVIDERS; APPENDIX B – VALUES STATEMENT

APPENDIX C – CALCULATING THE COST OF CLIENT CONSULTATION REFERENCES; USEFUL WEBSITES; SUBJECT INDEX; AUTHOR INDEX; back cover;

Sommario/riassunto

Involving service users in both day-to-day and long-term strategic planning is known to empower clients and result in improved services, yet there is a lack of practical guidance on how this can be achieved. Drawing on original research, this book offers imaginative and effective



strategies for consulting with service users who have been historically difficult to engage with, including homeless people, care leavers, ex-offenders, travelers, women escaping domestic violence and black and minority ethnic groups. The authors explore traditional consultation methods such as meetings and questionn