1.

Record Nr.

UNINA9910826932703321

Titolo

Quality in student financial aid programs : a new approach / / [edited by] Ronald S. Fecso, Panel on Quality Improvement in Student Financial Aid Programs, Benjamin F. King, Committee on National Statistics, Commission on Behavioral and Social Sciences and Education, National Research Council

Pubbl/distr/stampa

Washington, DC, : National Academy Press, 1993

ISBN

1-280-19652-1

9786610196524

0-309-54427-0

0-585-08524-2

Edizione

[1st ed.]

Descrizione fisica

1 online resource (249 pages) : illustrations

Altri autori (Persone)

FecsoRon

KingBenjamin F

Disciplina

378.3/0973

Soggetti

Student financial aid administration - United States - Evaluation

Student aid - United States

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Bibliographic Level Mode of Issuance: Monograph

Nota di bibliografia

Includes bibliographical references (p. 177-181).

Nota di contenuto

1 Front Matter; 2 Summary of Major Conclusions and Recommendations; 3 Part I: Background; 4 1 Introduction; 5 2 Continuous Improvement: The New Quality Management Philosophy; 6 3 Overview of Student Financial Aid Programs; 7 Part II; 8 4 Current Quality Control Procedures; 9 5 Alternative Perspectives on Quality in Student Financial Aid Programs; 10 6 Financial Aid Data Systems; 11 Part III: Toward an Improved Delivery System; 12 7 Quality Control in Other Monetary Distribution Systems; 13 8 A New Strategy for the Department of Education; 14 9 Further Initiatives for Improvement in the System; 15 References and Bibliography; 16 Appendixes; 17 A A Review of the Methodology Used in the Integrated Quality Control Measurement Project; 18 B The Taxpayer as Customer; 19 C Applying for Federal Student Financial Aid for 1992-93; 20 D Laboratory Methods and Document Redesign; 21 E The IRS Experience With Cognitive Labs and Forms Design; 22 F Alternative Approaches to Audit



and Program Review for Student Financial Aid Programs; 23 G Biographical Sketches of Panel Members and Staff

Sommario/riassunto

Focuses on the accuracy of the needs-based award process, this book assesses various measures of system quality and possible alternatives, such as a total quality management approach. It discusses the potential for a risk-based approach for verification of applicant-supplied information and for audit and program reviews of institutions.