Managing information services : a sustainable approach / / by Jo Bryson

• Record Nr.: UNINA9910825460503321
• Autore: Bryson Jo <1950->
• Pubbl/distr/stampa: Farnham, Surrey, : Ashgate, 2011
• ISBN: 1-317-10158-8; 1-317-10159-6; 1-315-59358-0; 1-283-08972-6; 9786613089724; 1-4094-0695-4
• Edizione: [3rd ed.]
• Descrizione fisica: 1 online resource (xviii, 421 pages) : illustrations
• Disciplina: 658.4/038011
• Soggetti: Information resources management; Corporate libraries - Administration; Information services - Management
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: "An Ashgate book."; First published 2011 by Ashgate Publishing.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Part I: Management influences in a changing landscape -- Managing in an uncertain world -- Strategic influences -- Part II: Strategy and Planning -- Strategic planning : Positioning for a sustainable future -- Attracting and retaining talented people in challenging times -- Ensuring value for money and enabling a cost-sustainable future -- Knowledge and information management : A key to survival -- Strategic technology and asset management : A smarter approach -- Part III: Leadership and innovation -- Leadership -- Utilizing a values-driven culture for sustainability -- Innovation and creativity -- Engaging change in positioning for the future -- Group dynamics and team building -- Effective negotiation and conflict management -- Managing the political arena -- Policy making -- Personal communication and networking -- Managing yourself and others in challenging times -- Part IV: Governance and social responsibility -- Ensuring good corporate governance -- Using authority and influence ; -- Encouraging transparency -- Managing for sustainability -- Managing risk -- Sustaining trust and continued operations -- Evaluating benefits and performance -- Part V: Customer and Market Focus -- Competitive strategies -- Corporate image and communications -- Ensuring service quality -- Part VI: Success and Sustainability -- Bringing it all together.
• Sommario/riassunto: This third edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on managing for a sustainable future. Libraries and information services face uncertain times and this new edition tackles the challenges of planning and managing change, future-proofing for tomorrow, and leading the transformation to a sustainable future. The text also addresses the integration of information services including librarianship, records management and ICT. Essential reading for information students, this text also serves as a comprehensive and detailed reference on the key management topics for information service managers.