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Record Nr. |
UNINA9910823572603321 |
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Titolo |
Deal with difficult people : how to cope with tricky situations in the workplace |
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Pubbl/distr/stampa |
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London, England : , : A & C Black, , [2010] |
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©2010 |
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ISBN |
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1-282-96014-8 |
9786612960147 |
1-4081-3491-8 |
1-4081-2810-1 |
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Edizione |
[Revised edition.] |
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Descrizione fisica |
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1 online resource (95 p.) |
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Collana |
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Disciplina |
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Soggetti |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Cover Page; Title Page; Copyright Page; Table of Contents; 1 Handling office politics; 2 Coping with a difficult boss; 3 Dealing with bullying or harassment; 4 Dealing with discrimination against you; 5 Preventing discrimination; 6 Managing addictive behaviour; 7 Managing poor performance; 8 Thinking around problems; Where to find more help |
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Sommario/riassunto |
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While we'd all like a quiet life, there are some situations that can't be ignored - a survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won't take no for an answer and aren't afraid to tell you so. This fully revised and updated Steps to Success title offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if y |
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