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Record Nr. |
UNINA9910823090103321 |
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Autore |
Laws Eric <1945-> |
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Titolo |
Improving tourism and hospitality services [[electronic resource] /] / Eric Laws |
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Pubbl/distr/stampa |
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Cambridge, MA, : Cabi Pub., 2004 |
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ISBN |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (221 p.) |
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Disciplina |
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Soggetti |
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Consumer satisfaction |
Hospitality industry |
Tourism |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Bibliographic Level Mode of Issuance: Monograph |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Intro -- Contents -- Figures -- Tables -- Case Studies -- Acknowledgements -- Introduction -- 1 Service quality in tourism and hospitality -- 2 Tourism and hospitality service quality research -- 3 Analysing service experiences in tourism and hospitality -- 4 Tourism and hospitality service delivery systems -- 5 Service quality and tourist satisfaction -- 6 Marketing tourism and hospitality services -- 7 Improving tourism and hospitality service systems -- 8 The management of tourism and hospitality organizations -- Appendix: Slides for a management development workshop -- Bibliography -- Index. |
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