1.

Record Nr.

UNINA9910822868303321

Autore

Poll Roswitha

Titolo

Measuring quality : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst

Pubbl/distr/stampa

Mùˆnchen, : K.G. Saur, 2007

Munchen, Germany : , : K.G. Saur, , 2007

ISBN

1-283-40348-X

9786613403483

3-598-44028-6

Edizione

[2nd rev. ed.]

Descrizione fisica

1 online resource (269 pages) : illustrations

Collana

IFLA publications, , 0344-6891 ; ; 127

Disciplina

027.7

Soggetti

Academic libraries - Evaluation

Public libraries - Evaluation

Libraries - Evaluation

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di bibliografia

Includes bibliographical references (p. 263-267).

Nota di contenuto

Frontmatter -- CONTENTS -- PREFACE -- 1. The role of performance indicators in quality management -- 2. Indicators of impact or outcome -- 3. Overview of the indicators -- 4. Description of the indicators -- 5. List of indicators -- Backmatter

Sommario/riassunto

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public library