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Record Nr. |
UNINA9910822274503321 |
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Autore |
Murphy Sarah Anne |
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Titolo |
The librarian as information consultant [[electronic resource] ] : transforming reference for the Information Age / / Sarah Anne Murphy |
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Pubbl/distr/stampa |
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Chicago, : American Library Association, 2011 |
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ISBN |
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0-8389-9276-5 |
1-283-09350-2 |
9786613093509 |
0-8389-9275-7 |
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Descrizione fisica |
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1 online resource (121 p.) |
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Disciplina |
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Soggetti |
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Reference services (Libraries) - Forecasting |
Reference services (Libraries) - Management |
Information consultants |
Reference librarians - Effect of technological innovations on |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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The library and information consultant -- Strategies for building and maintaining consumer relationships -- Marketing the library and information consultant's services : creating a sophisticated brand -- The business of consulting : managing employee service roles and consumer demand -- Developing the infrastructure and culture for continuous quality improvement. |
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Sommario/riassunto |
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Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book. |
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