The horizontal organization : what the organization of the future looks like and how it delivers value to customers / / Frank Ostroff

• Record Nr.: UNINA9910822180203321
• Autore: Ostroff Frank
• Pubbl/distr/stampa: New York, : Oxford University Press, c1999
• ISBN: 0-19-028390-4; 1-280-52995-4; 1-4294-0461-2
• Edizione: [1st ed.]
• Descrizione fisica: 1 online resource (272 pages)
• Disciplina: 658.4/02; 658.402
• Soggetti: Teams in the workplace; Management - Employee participation; Teams in the workplace - Employee participation; Management; Business & Economics; Management Styles & Communication; Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Title from title screen.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Intro -- Contents -- Preface -- Acknowledgments -- PART I: WHAT THE HORIZONTAL ORGANIZATION IS -- 1 WHO NEEDS THE HORIZONTAL ORGANIZATION?: Almost Everyone -- 2 EACH HORIZONTAL ORGANIZATION IS UNIQUE: Ford Motor and OSHA Show the Way -- 3 HORIZONTAL IS NOT THE SAME AS FLAT: Distinctive Features of the Horizontal Organization -- 4 THE HORIZONTAL ORGANIZATION EMPOWERS PEOPLE: How Employees Control the Company's Core Processes -- PART II: HOW THE HORIZONTAL ORGANIZATION WORKS -- 5 ORGANIZING AROUND A CORE PROCESS: The Supply Management Organization of Motorola's Space and Systems Technology Group -- 6 ORGANIZING A HORIZONTAL OPERATING UNIT: GE Salisbury -- 7 ORGANIZING A DIVISION AROUND A SALES AND SERVICE DELIVERY PROCESS: Barclays Bank's Home Finance Division -- ; 8 ORGANIZING AN ENTIRE COMPANY HORIZONTALLY: Xerox -- PART III: HOW TO BUILD A HORIZONTAL ORGANIZATION -- 9 THREE PHASES TO MASTER: Set Direction, Formulate Design, Institutionalize the Approach -- 10 PHASE ONE-SET DIRECTION: Where and How Will You Compete? -- 11 PHASE TWO-FORMULATE DESIGN: How Will You Do What You Do? -- 12 PHASE THREE-INSTITUTIONALIZE THE APPROACH: How Will You Maintain Momentum? -- Epilogue: THE ROAD AHEAD: Anticipating and Avoiding Problems and Seizing Opportunities -- Notes -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X.
• Sommario/riassunto: This text provides a model for organizations to structure themselves to deliver successful products or services to their customers. It eliminates the prevailing hierarchical organization of command and control and replaces it with a horizontal organization that manages the basic core processes.