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Record Nr. |
UNINA9910821178603321 |
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Autore |
Donohue William A (William Anthony), <1949-> |
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Titolo |
Managing interpersonal conflict [[electronic resource] /] / William A. Donohue, Robert Kolt |
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Pubbl/distr/stampa |
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Newbury Park, Calif., : SAGE, 1992 |
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ISBN |
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1-5063-2083-X |
1-4833-2587-3 |
1-4522-4600-9 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (171 p.) : ill |
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Collana |
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Interpersonal CommTexts ; ; 4 |
Interpersonal commtexts ; ; 4 |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Interpersonal conflict |
Negotiation |
Conflict management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 166-167) and index. |
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Nota di contenuto |
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Cover; Contents; Chapter 1 - Understanding the Conflict Episode; Chapter 2 - Confronting Conflict; Chapter 3 - Face Saving; Chapter 4 - Structuring the Issues; Chapter 5 - Effective Negotiation; Chapter 6 - Negotiating in the Face of Power; Chapter 7 - What Kind of Conflict Help Is Available; Chapter 8 - Conflict Management Flowchart; References; Index; About the Authors |
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Sommario/riassunto |
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This title explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. |
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