1.

Record Nr.

UNINA9910818415203321

Autore

Clancy Cheri <1972->

Titolo

Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication / / Cheri Clancy

Pubbl/distr/stampa

Indianapolis, IN : , : Sigma Theta Tau International Honor Society of Nursing, , [2019]

2019

ISBN

1-945157-92-5

Edizione

[Second edition.]

Descrizione fisica

1 online resource (321 pages)

Disciplina

610.7306/9

Soggetti

Nurse-Patient Relations

Communication

Interprofessional Relations

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014.

Nota di bibliografia

Includes bibliographical references and index.

Nota di contenuto

The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.