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Record Nr. |
UNINA9910816754503321 |
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Autore |
Albeanu Mircea |
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Titolo |
Six sigma in HR transformation [[electronic resource] ] : achieving excellence in service delivery / / Mircea Albeanu and Ian Hunter with Jo Radford |
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Pubbl/distr/stampa |
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Farnham, U.K., : Gower, 2010 |
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ISBN |
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1-351-89987-2 |
1-283-14882-X |
9786613148827 |
0-566-09165-8 |
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Descrizione fisica |
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1 online resource (143 p.) |
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Collana |
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The Gower HR transformation series |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Service industries - Quality control |
Consumer satisfaction - Statistical methods |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 127-128). |
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Nota di contenuto |
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Cover; Contents; List of Figures; List of Tables; 1 Introduction; 2 Six SigmaTeams, Projects and Techniques; 3 Six Sigma Methodologies; 4 Lessons Learned from Delivering High Impact Six Sigma Projects; Appendix 1 Example Project Charter; Appendix 2 Software Packages Used for Six Sigma Projects; Appendix 3 List of Useful Statistical Formulas; Further Reading |
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Sommario/riassunto |
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This concise guide is ideal for project and programme managers involved in business transformation; HR managers as well as Six Sigma specialists seeking to understand its applications within human resources.Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations, at a lower cost and with greater efficiency. Examples are drawn from Orion Partners' work using Six Sigma tools with international organizations over the las |
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