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Record Nr. |
UNINA9910816581203321 |
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Autore |
Gungor Huseyin |
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Titolo |
Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / / Huseyin Gungor |
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Pubbl/distr/stampa |
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Amsterdam, : Vossiuspers UvA, c2007 |
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ISBN |
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1-281-78779-5 |
9786611787790 |
90-485-0473-2 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (191 p.) |
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Disciplina |
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Soggetti |
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Call centers |
Customer relations |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references. |
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Nota di contenuto |
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pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results. |
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Sommario/riassunto |
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Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular |
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