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Record Nr. |
UNINA9910815121603321 |
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Autore |
Phillips Patricia Pulliam |
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Titolo |
Data collection : planning for and collecting all types of data / / Patricia Pulliam Phillips, Cathy A. Stawarski |
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Pubbl/distr/stampa |
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San Francisco, : Pfeiffer, c2008 |
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ISBN |
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1-119-25478-7 |
1-281-22152-X |
9786611221522 |
0-470-17901-5 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (192 p.) |
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Collana |
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Measurement and evaluation series |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Employees - Rating of |
Organizational learning - Evaluation |
Project management - Evaluation |
Rate of return |
Social sciences - Research - Methodology |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Data Collection; Contents; Acknowledgments from the Editors; From Patti; From Jack; Principles of the ROI Methodology; Chapter 1: Using Questionnaires and Surveys; Types of Questions; Questionnaire Design Steps; Improving the Response Rate for Questionnaires and Surveys; Final Thoughts; Chapter 2: Using Tests; Types of Tests; Simulations; Informal Tests; Final Thoughts; Chapter 3: Using Interviews, Focus Groups, and Observation; Interviews; Focus Groups; Observations; Final Thoughts; Chapter 4: Using Other Data Collection Methods; Business Performance Monitoring; Action Planning |
Performance ContractsFinal Thoughts; Chapter 5: Measuring Reaction and Planned Action; Why Measure Reaction and Planned Action?; Importance of Other Levels of Evaluation; Areas of Feedback; Data Collection Issues; Uses of Reaction Data; Final Thoughts; Chapter 6: Measuring Learning and Confidence; Why Measure Learning and Confidence?; Measurement Issues; Administrative Issues; Uses of Learning Data; Final Thoughts; Chapter 7: Measuring Application and |
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