Record Nr.

UNINA9910814343603321

Autore

Eggins Suzanne

Titolo

Effective communication in clinical handover : from research to practice / / Suzanne Eggins, Diana Slade, Fiona Geddes

Pubbl/distr/stampa


[Berlin, Germany] ; ; [Boston, Massachusetts] : , : De Gruyter, , 2016
©2016

ISBN

3-11-037904-X

Descrizione fisica

1 online resource (xviii, 346 pages)

Collana

Patient Safety ; ; Volume 15

Classificazione

XL 1503

Disciplina

610.696

Soggetti

Communication in medicine

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di bibliografia

Includes bibliographical references and index.

Nota di contenuto

Front matter -- Preface -- Acknowledgements -- Contents -- Contributors -- Transcription conventions -- Section 1 -- Background: safety, quality and communication in clinical handover -- 1. Effective communication in clinical handover: challenges and risks / Slade, Diana / Eggins, Suzanne / Geddes, Fiona / Watson, Bernadette / Manias, Elizabeth / Bear, Jacqui / Pirone, Christy -- 2. Clinicians' voices: what healthcare professionals say about handover practice / Geddes, Fiona / Slade, Diana / Eggins, Suzanne / Watson, Bernadette / Manias, Elizabeth / Della, Phillip / Jones, Dorothy -- Section 2 -- Changing staff: clinical handovers at shift changes -- 3. Emergency department medical handovers as teaching and learning opportunities / McGregor, Jeannette / Lee, Marian -- 4. Strengthening medical handover communication in emergency departments / McGregor, Jeannette / Lee, Marian -- 5. Resource: transferring patient information to the emergency department medical team during clinical handover / Lee, Marian / McGregor, Jeannette -- 6. Communication in bedside nursing handovers / Eggins, Suzanne / Slade, Diana -- 7. Resource: communicating effectively in bedside nursing handovers / Eggins, Suzanne / Slade, Diana -- Section 3 -- Changing sites: clinical handovers when patients move -- 8. Clinical handover in context: risks and protections across a hospital patient's journey / Eggins, Suzanne / Slade, Diana -- 9. Interhospital transfer of rural patients: an audit of 'patient expect' documentation / Geddes, Fiona / Della, Phillip /

Stewart-Wynne, Edward / Jones, Dorothy -- Section 4 -- Changing disciplines: clinical handovers in interprofessional teams -- 10. iSoBar: An innovative framework and checklist for clinical rounds in an interprofessional student training ward / Geddes, Fiona / Della, Phillip / Stewart-Wynne, Edward / Jones, Dorothy -- 11. Resource: interprofessional ward round handovers / Geddes, Fiona / Stewart-Wynne, Edward / Della, Phillip -- 12. Maintaining and generating knowledge in interprofessional mental health handovers / Walsh, John / Cominos, Nayia / Jureidini, Jon -- 13. Patient voice: including the patient in mental health handovers / Walsh, John / Cominos, Nayia / Jureidini, Jon -- 14. Resource: mental health clinical handover audit tool (mCHAT) / Pirone, Christy / Walsh, John / Cominos, Nayia -- Section 5 -- Integrating ECCHo outcomes -- 15. iCARE3: an integrated translational model of effective clinical handover communication / Eggins, Suzanne / Geddes, Fiona / Slade, Diana -- References -- Index

Sommario/riassunto

Based on detailed multi-disciplinary analyses of more than 800 recorded handover interactions, audits of written handover documentation, interviews and survey responses, the contributing authors identify features of effective and ineffective clinical handovers in diverse hospital contexts. The authors then translate their descriptive findings into practical protocols, communication strategies and checklists that clinicians, managers and policy makers can apply to improve the safety and quality of clinical handovers. All the contributors are affiliated with the International Research Centre for Communication in Healthcare (IRCCH), an international multidisciplinary organisation of over 90 healthcare professionals from more than 17 countries committed to improving improving communication in healthcare systems around the world. 'The authors have created a new and tightly woven systems safety net that will, if implemented, significantly reduce the occurrence of errors resulting from cumulative communication failures.' -H. Esterbrook Longmaid III, MD, FACR, President of Medical Staff, Beth Israel Deaconess-Milton Hospital, Milton, MA USA 'Uncommonly valuable for the rigorous, original communication research it reports and for the careful translation of the research findings into practical strategies that actually improve clinical handovers in the real world of practice.' -Professor Suzanne Kurtz, Washington State University 'This clear, plain English book is an outstanding resource for the training of all involved in healthcare.' -Elizabeth Trickett, (Former) Director of Safety and Quality, ACT Health, Australia