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Record Nr. |
UNINA9910814312103321 |
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Titolo |
Public services delivery / / edited by Anwar Shah |
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Pubbl/distr/stampa |
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Washington, D.C., : World Bank, c2005 |
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ISBN |
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1-280-16894-3 |
9786610168941 |
0-8213-6141-4 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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xxxviii, 219 pages : illustrations ; ; 23 cm |
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Collana |
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Public sector, governance, and accountability series |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Government productivity - Evaluation |
Public administration - Evaluation |
Municipal services - Evaluation |
Medical care - Evaluation |
Education - Evaluation |
Public welfare - Evaluation |
Infrastructure (Economics) - Evaluation |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Introduction to the Public Sector Governance and Accountability Series; Contents; Foreword; Preface; Acknowledgments; Contributors; Abbreviations and Acronyms; Overview; 1 Issues Associated with the Implementation of Governmentwide Performance Monitoring; 2 A Simple Measure of Good Governance; TABLES; 3 Assessing Local Government Performance in Developing Countries; 4 Results Matter: Suggestions for a Developing Country's Early Outcome Measurement Effort; FIGURES; 5 Delivering Local/Municipal Services; 6 Assessing the Performance of Health Services in Reaching the Poor |
7 Measuring Public Sector Performance in Infrastructure |
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Sommario/riassunto |
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The globalization of information-satellite TV, internet, phone and fax-serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure |
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