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1. |
Record Nr. |
UNINA9910812425403321 |
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Autore |
Balagué Núria |
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Titolo |
Managing your library and its quality : the ISO 9001 way / / Núria Balagué and Jarmo Saarti |
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Pubbl/distr/stampa |
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Oxford : , : Chandos Publishing, , 2011 |
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ISBN |
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Edizione |
[1st edition] |
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Descrizione fisica |
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1 online resource (231 p.) |
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Collana |
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Chandos information professional series |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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ISO 9001 Standard |
Libraries - Quality control |
Libraries - Standards |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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part 1. Quality management issues and the use of ISO 9001 in the library environment -- part 2. Building your library's quality management system according to the ISO 9001 standard. |
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Sommario/riassunto |
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This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs |
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