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Record Nr. |
UNINA9910810709303321 |
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Autore |
Gesteland Richard R |
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Titolo |
India : cross-cultural business behavior : for business people, expatriates and scholars / / Richard R. Gesteland & Mary C. Gesteland |
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Pubbl/distr/stampa |
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[Frederiksberg], : Copenhagen Business School Press |
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Portland, OR, : Distribution, North America, International Specialized Book Services, 2010 |
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ISBN |
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1-62198-662-4 |
87-630-9946-2 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (194 p.) |
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Altri autori (Persone) |
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Soggetti |
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Business etiquette - India |
Intercultural communication - India |
National characteristics |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Bibliographic Level Mode of Issuance: Monograph |
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Nota di contenuto |
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Front Cover -- Title Page -- Colophon -- Table of Contents -- Foreword -- Richard -- Mary -- Acknowledgements -- Part One: Communicating, Negotiating and Managing in India -- Chapter One: The Business Culture of India -- Business Culture: A Definition -- National Business Cultures -- Nordic Examples -- Tendencies versus Stereotypes -- Definition of the "West" -- Cultural Differences and Similarities -- Chapter Two: Polychronic and Monochronic Time -- Climate and Time Behavior -- Wilting in Jaipur -- Comparing Polychronic and Monochronic Time Behavior -- Lack of Punctuality -- Meeting Behavior -- Case 2‑1: Waiting in Bangalore -- Late Deliveries, Missed Deadlines -- Case 2‑2: The Reluctant Messenger -- Case 2‑3: The Outsourcing Contract -- Surviving Polychronic Time Behavior -- Time Behavior Is Changing … Slowly -- Chapter Three: Relationship Focus and Deal Focus -- Case 3‑1: Collecting Past Due Accounts -- Case 3‑2: Cutting Red Tape in India -- Case 3‑3: Negotiating with Indian Government Officials -- The Importance of Relationships -- Case 3‑4: Using Your Contacts -- Maintaining Your Relationships -- Chapter Four: Hierarchical and Egalitarian Business Behavior -- The North-South Cultural Divide in Europe -- Characteristics of Hierarchical |
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Business Cultures -- Characteristics of Egalitarian Business Cultures -- Formality: Forms of Address -- UK Foreign Minister Insults Indian Counterparts -- Formality: Dress Code -- Case 4‑1: Negotiating in South Asia -- Meeting the Prime Minister -- Egalitarian Managers in Hierarchical Cultures -- Case 4‑2: Danish Manager in India I -- Expatriate Preparation Training -- Learn the Local Language? -- Invasion of the Rats -- The Trailing Spouse -- The Cages of Bombay (Mumbai) -- Caste Issues -- Case 4‑3: Danish Manager in India II -- Gender Issues in a Hierarchical Society -- Case 4‑4: Gender Issues. |
Chapter Five: Communication Direct Westerners Encounter Indirect Indians -- "When Does 'Yes' Mean Yes?" -- Case 5‑1: Communicating in India: "Yes or No?" -- So When Does a "Yes" in India Really Mean Yes? -- Written Communication -- Nonverbal Communication -- "Danish Humor Is a Problem" -- Chapter Six: Intercultural Leadership Challenges in India -- Improving Staff Retention -- Recruiting Staff in the Old Days -- Communication Issues -- Criticizing or Correcting Indian Counterparts -- Tool Kit for Issues Resolution -- Case 6‑1: The Performance Evaluation -- Improving Teamwork -- Building a Shared Culture -- North-South Divide in India -- Leveraging the Similarities -- Summary for Westerners: Indian Expectations and Assumptions about Communicating, Negotiating and Managing -- Polychronic Time Behavior -- Relationship Orientation -- Hierarchies, Status and Caste -- Verbal Communication -- Protocol and Etiquette -- Indian Business Protocol and Social Etiquette for Westerners: Three Quizzes -- Etiquette in India I: Health versus Etiquette -- Etiquette in India II: Dealing with Beggars -- Etiquette in India III: Inviting Indians to Dinner -- Part Two: Your Life In India -- Introduction -- Chapter One: How To Prepare Yourself -- Taking a Pet -- Chapter Two: The First Weeks -- Learning the Language -- Housing -- The Housing Contract -- Chapter Three: Moving Into Your New Home -- Domestic Help -- Finding the Right Help -- Dealing with Your Domestic Help -- Chapter Four: Settling Your Children -- Water -- Schools -- Discipline -- Finding a Doctor or Dentist -- Chapter Five: Culture Shock -- How to Adjust -- Learn the Local Language -- Make New Friends -- Chapter Six: Parties and Etiquette -- New Delhi -- Chennai (Madras) -- Mumbai (Bombay) -- The Job of Giving a Party -- Social Etiquette -- Chapter Seven: Caste. |
Chapter Eight: Body Language and Communication -- Physical Contact -- The Left Hand -- Feet -- Body Space -- Verbal and Non Verbal Communication -- Chapter Nine: Beggars and Traveling -- Travel -- In Cities -- Taxis -- Three-Wheelers -- Bicycle Rickshaws -- Subways -- Motorbikes -- Traveling Between Cities -- By Train -- By Motorbike -- By Airplane -- By Car -- Road Etiquette -- Chapter Ten: The Diversity Of India -- Dress -- Perceptions -- Last Word -- Addendum: Background Information -- Population -- Languages -- Weather -- Historical Summary -- Aryan Influence -- Islamic Influence -- Government And Economy -- The Economy -- Religions -- Hinduism -- Jainism -- Buddhism -- Islam -- Sikhism -- Christianity -- Zoroastrianism -- Holidays & -- Festivals -- January -- February - March -- March - April -- April - May -- May - June -- June - July -- July - August -- August - September -- September - October -- October - November -- November - December -- Rear Cover. |
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