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Record Nr. |
UNINA9910809901203321 |
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Titolo |
Responding to crisis : a rhetorical approach to crisis communication / / edited by Dan Pyle Millar, Robert L. Heath |
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Pubbl/distr/stampa |
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Mahwah, N.J., : Lawrence Erlbaum, 2004 |
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ISBN |
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0-8058-4060-5 |
1-135-64024-6 |
1-283-29387-0 |
9786613293879 |
1-4106-0949-9 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (388 p.) |
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Collana |
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LEA's communication series |
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Altri autori (Persone) |
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MillarDan Pyle <1938-> |
HeathRobert L <1941-> (Robert Lawrence) |
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Disciplina |
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Soggetti |
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Crisis management |
Communication in management |
Organizational change |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and indexes. |
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Nota di contenuto |
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pt. 1. Crisis preparation : planning for the inevitable -- pt. 2. Crisis response : the time to speak -- pt. 3. After the dance is over : postcrisis response. |
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Sommario/riassunto |
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In recent years, researchers and practitioners have explored the nature, theory, and best practices that are required for effective and ethical crisis preparation and response. The consequences of being unprepared to respond quickly, appropriately, and ethically to a crisis are dramatic and well documented. For this reason, crisis consulting and the development of crisis response plans and protocols have become more than a cottage industry. Taking a rhetorical view of crisis events and utterances, this book is devoted to adding new insights to the discussion, and to describing a |
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