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Record Nr. |
UNINA9910809603503321 |
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Autore |
Darmawan Budi |
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Titolo |
Business service management best practices / / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab] |
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Pubbl/distr/stampa |
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Austin, TX, : IBM, International Technical Support Organization, c2004 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (188 p.) |
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Collana |
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Altri autori (Persone) |
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CoxKimberly |
RagabBahaeldin |
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Disciplina |
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Soggetti |
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Business - Data processing - Management |
Electronic commerce - Management |
Information technology - Management |
Service-level agreements |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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"Tivoli software"--Cover. |
"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso. |
"June 2004." |
"SG24-7053-00." |
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Nota di bibliografia |
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Includes bibliographical references (p. 165-166) and index. |
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Nota di contenuto |
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Front cover -- Contents -- Notices -- Trademarks -- Preface -- The team that wrote this redbook -- Become a published author -- Comments welcome -- Chapter 1. Introduction to Business Service Management -- 1.1 IT organization evolution -- 1.2 The IBM on demand Automation Blueprint -- 1.3 Business Service Management -- 1.4 Discussion scope -- Chapter 2. Business Service Management concepts -- 2.1 Business Service Management concept -- 2.1.1 Service Level Management -- 2.1.2 Implementation considerations -- 2.2 IBM Tivoli product mapping -- 2.3 Overview of IBM Tivoli Business Systems Manager -- 2.3.1 IBM Tivoli Business Systems Manager components -- 2.3.2 IBM Tivoli Business Systems Manager servers -- 2.3.3 Important concepts in IBM Tivoli Business Systems Manager -- 2.3.4 IBM Tivoli Business Systems Manager distributed object types -- 2.4 Overview of Tivoli Data Warehouse -- 2.4.1 Benefits of using Tivoli Data Warehouse -- 2.4.2 Tivoli Data Warehouse structure -- 2.4.3 Tivoli Data |
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