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Record Nr. |
UNINA9910809347603321 |
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Autore |
Palmer Brien <1952-> |
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Titolo |
Making change work : practical tools for overcoming human resistance to change / / Brien Palmer |
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Pubbl/distr/stampa |
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Milwaukee, Wisconsin : , : ASQ Quality Press, , 2003 |
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©2004 |
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ISBN |
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1-63694-103-6 |
1-63694-104-4 |
600-00-4744-4 |
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Descrizione fisica |
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1 online resource (104 p.) |
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Disciplina |
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Soggetti |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Measure your organization's readiness for change -- Making change work: a model for overcoming human resistance to change -- Step 1: Leading change -- Why do this? -- Tools for leading change -- The team charter -- The calendar test -- Personal audit -- Adopting change roles -- Step 2: Creating a shared need -- Why do this? -- Tools for creating a shared need -- The cost of the status quo -- The business case for change -- Step 3: Shaping a vision -- Why do this? -- Tools for shaping a vision -- Describing success -- Key phrase exercise -- More of/less of exercise -- The elevator speech -- Step 4: Mobilizing commitment -- Why do this? -- Tools for mobilizing commitment -- Understanding and managing resistance -- Key constituents map -- Stakeholder analysis for change -- Technical-political-cultural analysis -- Developing an influence strategy -- Resolving differences and conflict -- Communicate effectively -- Step 5: Monitoring progress -- Why do this? -- Tools for monitoring progress -- Checkpoints for measurement systems -- Change process profile -- Force field analysis -- Step 6: Finishing the job -- Why do this? -- Tools for finishing the job -- Reinforcement through recognition and rewards -- Pilot runs -- Training -- Step 7: Anchoring change in systems and structures -- Why do this? -- Tools for anchoring the change in systems and structures -- Candidates for |
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