1.

Record Nr.

UNINA9910808750103321

Autore

Cortada James W

Titolo

Into the networked age [[electronic resource] ] : how IBM and other firms are getting there now / / James W. Cortada, Thomas S. Hargraves, with Edward Wakin and an IBM team of consultants

Pubbl/distr/stampa

New York, : Oxford University Press, 1999

ISBN

1-280-53017-0

0-19-535239-4

1-4294-0466-3

Edizione

[1st ed.]

Descrizione fisica

1 online resource (256 p.)

Altri autori (Persone)

HargravesThomas S

WakinEdward

Disciplina

338.7610040973

Soggetti

Business networks

International business enterprises - Management

Strategic alliances (Business)

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di bibliografia

Includes bibliographical references (p. 215-223) and index.

Nota di contenuto

Contents; Foreword; Preface; About the Authors: The IBM Team; Chapter 1. The Challenge of Change, the Response of Transformation; Chapter 2. How the Rules of the Game Are Changing; Chapter 3. Making Customers into Partners; Chapter 4. Managing Knowledge: Issues and Implications; Chapter 5. How to Manage Knowledge; Chapter 6. The Leveraging of Knowledge; Chapter 7. The ""X"" Factor in Transformation; Chapter 8. Process Management in Action; Chapter 9. Working Partners: Strategy and Technology; Chapter 10. Technologies for Today and Tomorrow; Chapter 11. Leading the Way; Notes; Index; A; B; C

DE; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; Z

Sommario/riassunto

IBM has gone from a company with 60 billion in unprofitable revenue to a profitable 85 billion enterprise. IBM Global Services draws most of its revenue from helping businesses to do successfully what IBM has done: transform themselves. This book describes the practices that allowed IBM to transform itself, and to show the way for other firms.