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Record Nr. |
UNINA9910808325803321 |
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Titolo |
Creating value with knowledge [[electronic resource] ] : insights from the IBM institute for business value / / edited by Eric Lesser, Laurence Prusak |
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Pubbl/distr/stampa |
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Oxford ; ; New York, : Oxford University Press, 2004 |
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ISBN |
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0-19-988311-4 |
0-19-803698-1 |
9786610533862 |
1-280-53386-2 |
1-60256-839-1 |
1-4237-8498-7 |
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Descrizione fisica |
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1 online resource (239 p.) |
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Altri autori (Persone) |
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LesserEric L |
PrusakLaurence |
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Disciplina |
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Soggetti |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Contents; Foreword; Contributors; Introduction; PART I: SOCIAL CAPITAL; 1 How to Invest in Social Capital; 2 Fast Friends-Virtuality and Social Capital; 3 Trust and Knowledge Sharing: A Critical Combination; PART II: SOCIAL NETWORK ANALYSIS; 4 Six Myths about Informal Networks-and How to Overcome Them; 5 Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks; 6 Making Invisible Work Visible: Using Social Network Analysis to Support Strategic Collaboration; PART III: COMMUNITIES OF PRACTICE; 7 Communities of Practice and Organizational Performance |
8 Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities 9 Learning from the Connected Customer: Enhancing Customer Web Sites with Community; PART IV: KNOWLEDGE AND STRATEGIC ALLIANCES; 10 Knowledge Resource Exchange in Strategic Alliances; 11 Leveraging Knowledge Management across Strategic Alliances; PART V: STORYTELLING; 12 Using Mentoring and Storytelling to Transfer Knowledge in the Workplace; 13 Narrative |
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