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Record Nr. |
UNINA9910807312603321 |
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Autore |
Wood Roy C. <1959-> |
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Titolo |
Hospitality management : a brief introduction / / Roy C. Wood |
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Pubbl/distr/stampa |
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Los Angeles : , : SAGE, , 2015 |
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ISBN |
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1-4739-2353-0 |
1-4739-2777-3 |
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Descrizione fisica |
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1 online resource (191 pages) : illustrations |
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Disciplina |
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Soggetti |
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Hospitality industry - Management |
Hotel management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references (pages 156-181) and index. |
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Nota di contenuto |
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Where are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding? |
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