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Record Nr. |
UNINA9910807309803321 |
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Autore |
Hughes Justin |
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Titolo |
The business of excellence : building high-performance teams and organizations / / Justin Hughes |
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Pubbl/distr/stampa |
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London, England : , : Bloomsbury Business, , 2016 |
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©2016 |
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ISBN |
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Descrizione fisica |
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1 online resource (243 p.) |
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Disciplina |
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Soggetti |
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Teams in the workplace - Management |
Employees - Coaching of |
Leadership |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di contenuto |
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Half Title; Title; Copyright; Dedication; Contents; List of figures; Acknowledgements; Introduction; Chapter 1 The crux of the issue; Fly the plane; World-.class basics; Learning from experience; The crux of the issue; The problem; The solution; Chapter 2 Excellence -. it starts with you; Looking in the mirror; Setting the standard; The humility of high performers; Leave no stone unturned; Benchmarking (are you up for it?); But we're creative; Summary of key points; The foundations; Chapter 3 Team players for team games (People); Drivers of behaviour |
You get the behaviour (performance) you train forYou get the behaviour (performance) you reward; Selection for the Red Arrows; The challenge for The Red Arrows; The selection process; The challenge for senior leadership teams; Team banking -. a case study; Developing the high-.performance team -. processes; Summary of key points; Chapter 4 Building the teams and organization you need (Capability); Britain's worst customer service company? (a hotly contended title!); Britain's best team?; Learning to be a fighter pilot; Putting the training to the test; Building the teams you need |
Building capability in the teamClarity; Alignment; Commitment; The Channel Tunnel -. a case study; Common approach; Communication; Empowerment; Summary of key points; Getting stuff done; Chapter 5 From desire to outcome (Delivery); 5A Plans and planning; Planning for |
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